New Member
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4 Messages
Unable to sign in to Directv stream / never ending loop.
Im completely lost. I work in IT and have never been this stumped. I have ATT Fiber and just switched from DirecTV to DirecTV Stream. I am unable to access DirecTV Stream because it will constantly try to either 1) Take me to my DirecTV standard account or 2) If I do try to log into DirecTV Stream separately with a separate ID I have created for it, it tells me:
Check your entry and try again. Keep in mind, you’ll have to reset your password after too many unsuccessful sign-in attempts.
Care Code: 201 [LU100]
The stream box I ordered with DirecTV Stream does not work due to my sign in issues. It tries to auto-sign me in with my main user account and fails telling me I need to sign in with my ATT User ID and password. They even sent me another box when I was telling them we just need to turn auto sign in off.
I cannot log in to my account, I just got charged a bill, I am unable to use the box I am paying for, I have ZERO access to my email because it too is broken and will not allow me to log in, and they offered me a $7 credit on the phone yesterday after talking to another guy for an hour with no assistance.
I really dont want to have to cancel all of my ATT services, you guys have been great but this is absolutely insane. Please fix my account. I have changed every email on my account so none of them overlap and its still a sign in nightmare with no end in sight.
I am in a never ending loop of not being able to access my service. If that's not bad enough, I have spent literally hours on the phone with all kinds of different people with absolutely no assistance.
bcbsncjlj
Expert
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6.5K Messages
3 years ago
Oh! Using the same email? There is a known issue using the same credentials. You need to use a different email for the service. Lots of posts here in the forum on the problems.
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aruiz4_29_2017
New Member
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5 Messages
3 years ago
Yep. Read all of those and tried that.
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bcbsncjlj
Expert
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6.5K Messages
3 years ago
...and? Are you using a different email for the DirecTV Stream service or the same?
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aruiz4_29_2017
New Member
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5 Messages
3 years ago
Different email
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bcbsncjlj
Expert
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6.5K Messages
3 years ago
What device are you using? Tried on another device?
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Frustrated2023
New Member
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6 Messages
3 years ago
Omg what a nightmare. This is day two spending 3 hours with the same issue of being redirected and not being able to go to DIRECTV stream. I definitely think it’s the linked account drama which no one knows how to unlink. I tried creating a new trial and it would not allow me, so what now? Do I just cancel it all I guess. Any suggestions before doing that?
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Frustrated2023
New Member
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6 Messages
3 years ago
Can someone at ATT unlink the Stream account from my other services or do I need to cancel the account? Anybody know?
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bcbsncjlj
Expert
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6.5K Messages
3 years ago
Have you contacted support via Twitter or Facebook and discuss with a rep?
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Frustrated2023
New Member
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6 Messages
3 years ago
I’ve spent two days over 5 hours with reps that can’t figure it out. At this point I just want to disassociate my stream acct from any other.
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Frustrated2023
New Member
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6 Messages
3 years ago
I’ve spent over 5 hours with reps that can’t figure it out. At this point just want to disassociate my stream account from the others.
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Frustrated2023
New Member
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6 Messages
3 years ago
I don’t want to spend not 30 minutes more on an issue No One seems to be able to solve as this thread reflects.
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