2 Messages
User Id wont register
Every time I try to register the user id i keep getting an error message MSIDENTITY_009 and i have been trying to do this for two days now. I have chatted with support and they keep saying 48 hours can someone please help me or I will have to get rid of my Directv stream
DIRECTVhelp
Community Support
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20.3K Messages
29 days ago
Hey there. We know how important it is to have access to your online account. Please visit Manage your DIRECTV user ID or password | DIRECTV Support to help you with your logins. We'll send you a DM to further assist. -Shania, DIRECTV Community Specialist
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bcbsncjlj
ACE - Expert
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5.4K Messages
29 days ago
What do you mean register? If you have DirecTV Stream then you already have an account.
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rushsherlene
2 Messages
29 days ago
we bought the service and we got an email that said to register the user id and when we try to do that on the first screen thats when it pops up that error message
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bcbsncjlj
ACE - Expert
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5.4K Messages
29 days ago
What device are you using? Are you a previous user of satellite or AT&T using the same credentials?
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DIRECTVhelp
Community Support
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20.3K Messages
29 days ago
Please review the link that was previously provided. You'll find an option available to establish your own user ID. Kindly check your inbox for additional support. -Shania, DIRECTV Community Specialist
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