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New Member

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27 Messages

Wednesday, July 10th, 2024 9:37 PM

Why Is The Sports Pak The One Add-On One Cannot Remove For Oneself On The Website?

Why does DTS choose to make it necessary to call customer service to get it removed?

ACE - Expert

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5.6K Messages

3 days ago

Like most other services, it gives them a chance to keep you with the service. They may even offer discounts or additional add-ons at a discount price.

New Member

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27 Messages

3 days ago

That, however, does not explain why DTS does not choose to do this with all the OTHER add-ons.

ACE - Expert

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5.6K Messages

3 days ago

That, I do not know. When you call them - ask them.

Community Support

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20.5K Messages

3 days ago

Hi, @SativaGummi. We understand that you want to remove an Add-on channel. It's not necessary to call customer service to get it removed. Are you having trouble removing it on your end? Please go to https://www.directv.com/support/article/000093112 to manage your Add-ons.

Justine, DIRECTV Community Specialist

New Member

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27 Messages

3 days ago

I think you cannot know what I'm talking about, if you don't have the Sports Pak, so I have included a screenshot.  See how the AMC add-on has an "add" button, which would be a "remove" button, if I actually had AMC?  Now, look at the Sports Pak.  It has no such button.  All of the other add-ons are like the AMC add-on with a button.  Only Sports Pak does NOT have one.

(edited)

ACE - Expert

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5.6K Messages

3 days ago

From my point of view, it seems it's a promo that ends in August, thus no charge. There would be nothing to delete.

Community Support

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20.5K Messages

3 days ago

Thanks for providing this information. Since you're on a promotion of Sports Pack for 6 months, at the end of the 6 months, the gift is automatically removed from the account. We hope that this helps. Justine, DIRECTV Community Specialist

New Member

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27 Messages

3 days ago

My experience has been that DTS cannot be trusted to remove the add-on at the end of the promotion.  It cannot even be trusted to remove it, when you HAVE called in and specifically requested them to do so.  When I had the Sports Pak, in the past, when it was NOT a promotion, it ALSO did not have the "Remove" button.  They also didn't remove it, upon my request, and I had to call in a second time to get it removed, after being charged for a month after making that request.  I had to get the additional charge refunded.

This is why I am asking these questions.  I think the promotion is an intentional trap.  It SHOULD, but it won't just disappear at the end of the promotion.  DTS will simply start charging me for it, if I don't call in . . . and, very likely, EVEN IF I DO!

ACE - Expert

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5.6K Messages

3 days ago

Nothing can  be resolved resolved by anyone here. It's just a open forum. Trust them or not.

Community Support

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20.5K Messages

3 days ago

We understand that your previous experience is not a good one. We're sending you a DM to ensure that you won't be charge for anything that you're not supposed to. Justine, DIRECTV Community Specialist


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