Worst customer service ever

Hi, Jaredt. We're sorry if you're not informed with the 2-year contract with DIRECTV service. I'll send you a DM to further assist you with your bill. Armando, DIRECTV Community Specialist

Directv offers 2 different streaming services.  The first one is Directv Stream bring your own device.  With that service, there are no fees and you use your own devices.  You must have chosen Directv by the Internet where they provide you with 1 Gemini device and it is very clear when signing up that there is a 24-month agreement.  If you chose not to read the agreement that was your fault, not theirs. If you are having issues with your service you could post what those issues are and we might be able to help you here in the forum. 

Tiger593, 

I called and spoke with a representative when I activated my service.  They never mentioned anything about there being two options, nor did they mention that this was a 2 year contract.  Had I known that I could have just downloaded the app onto my tv and not need the Gemini device, that would’ve  been the route I would’ve taken from the start.  
My issue is that I’m being charged $15 a month still for this device that I don’t use and I’m told by DirecTv that the charge can not be removed.  The only way to get rid of it and what a representative at DirecTv told me to do, is to cancel my service and just simply sign up again and not select the Gemini device this time.  No mention that I’d have to pay an early cancellation fee either.  

I want to take a closer look into this. I've sent you a DM to assist you further. Marie, DIRECTV Community Specialist