Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

pennijc1's profile

Contributor

 • 

18 Messages

Saturday, November 9th, 2024 7:29 PM

4K and HDR

I just purchased an LG Oled C4.  I was finally able to get HDR to work by setting the Gemini resolution to 1080p, but the 4K channels stopped working (message saying my TV doesn't support 4K).  If I change the resolution to the recommended 3840x2160p, the 4K channels work but I can't turn on HDR.  Is there a way to get both?

ACE - New Member

 • 

3.4K Messages

2 months ago

You have a 4k hdmi cable? Which Gemini do you have? Box or Air?

Contributor

 • 

18 Messages

2 months ago

Yes, 4K cable.  If I didn't then 4k wouldn't work at all.  It works fine with the Gemini resolution set to the higher setting.  I have the box.

ACE - New Member

 • 

3.4K Messages

2 months ago

What's the highest resolution you can set your box to under settings--device preferences --display ---tv resolution?

Contributor

 • 

18 Messages

2 months ago

3840x2160p

ACE - New Member

 • 

3.4K Messages

2 months ago

That's 4k. Set it to that. Then restart your box. If you want HDR on --it's under settings---HDR. If it's not there either try a new HDMI cable or make sure 4k/HDR is enabled on your tv.

Contributor

 • 

18 Messages

2 months ago

How could the cable be an issue if I get 4K channels with the higher resolution?


NEED HELP?