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DIRECTV STREAM Setup & Equipment

DIRECTV STREAM Setup & Equipment

Help for activating and setting up your streaming experience.

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Customer Service is terrible!

Is the only way to get help from DirecTV is to be on hold for over 2 hours and then to be disconnected? I wrote a long 1 star yelp review. They messaged me to connect to facebook.  I did and they were of no help.  Can't wait for my contract to end. And these people stay in business?

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Gemini Air

I just got my brand new Gemini Air to beta test. So far so good, The only issue that I had was it did not want to install the first time and needed a restart.  The whole setup process took about 45 mins.  I really see no difference between the Gemini/Osprey Box and the Gemini Air other th

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Picture quality

When I switch to regular antenna TV I get a better, more colorful 4k picture. My Gemini Air produces a almost faded, washed picture. I've gotten the Gemini replaced but still the same results.

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Accepted Solution

Gemini Air Dolby support

I think I already know the answer for this, but have they fixed the fact that the Gemini air dongles don't output Dolby Atmos? I just got the Gemini Air last week and I first thought it was my soundbar, but it appears it is the dongle. My Gemini satellite box on the same port is able to do it just f

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Unable to see 4K channels using Firestick 4k Max

Recently I was on a trip and logged into DirecTV Stream on a Roku device that was in place we were staying. I noticed something I had not seen before. There was a channel 104 and it had 4K content. Now, when I am at home I have a Fire TV Stick 4K Max. I have it plugged into an LG C1 65" 4K TV. 

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4k picture quality horrible on DirecTV Stream

Whenever college football is offered in 4k format the picture quality is horrible -a faded, dim, washed out look with poor color rendering. No amount of tinkering with settings makes any difference.  I have five different smart TV’s from 32” to 65” and brands from TCL to Samsung and LG.  

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402

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Directv response time and Samsung tv and Samsung remote

Just subscribed to Directv with ATT internet. 1. Samsung remote does not operate the way buttons are labeled. 2. Response time for channel changes is 10-15 seconds. Totallty unacceptable. Will go back to Spectrum system if this is what I can expect. 3. att internet is twice as fast as Spectrum- 487

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Gemini Air - Screen Freezes

Recently switched from cable to Gemini Air on 2 tv. The system freezes frequently.  When I run diagnostics, the signal is STRONG,  This is happening on both TVs.  What do I need to do to correct this.   I'm beginning to wish I hadn't switched.

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Is Gemini Air the same as Directv streaming box?

I want to use my DTV streaming box with Fioptics TV, but can't get a definitive answer on if it will work.  A DTV employee answered and said it would, with Gemini Air.  So, what is Gemini air, exactly, and is my streaming box, the same thing.  I already have the Fioptics app on my bo

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Equipment

Hello: Question. If I purchase my own DTV device, and return the unit to DTV, will there be any monthly price reduction?

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