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2 Messages

Saturday, October 7th, 2023 2:15 PM

4k no longer working

Was able to get 4k channels to display after changing settings on tv and direct tv stream box. When I first tried 4k a week ago I got a message my device was compatible but not able to display.   Got through that by changing settings on box and on tv. However, I had to reset my box just now because an update caused it to continuously loop rebooting itself.  Once I did, I now get the message my device is not 4k compatible even though settings on tv and box are the same as they were before.  Any ideas?

Community Support

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19.3K Messages

5 months ago

We want to ensure that you can access and enjoy channels with 4k resolution. We’ll send you a DM to review your current device. Jhoan, DIRECTV Community Specialist

1 Message

5 months ago

Did you get this resolved? Having the same problem and it’s driving me crazy.

2 Messages

5 months ago

I ended up restarting the box via the system menu and then it worked.  

Community Support

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19.3K Messages

5 months ago

We're happy to know restarting the box fixed the issue. If something else comes up, remember DIRECTV is a message away. 😁 Andres, DIRECTV Community Specialist.


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