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3 Messages

Monday, September 9th, 2024 11:08 AM

AT&T Internet Air and Gemini

I've been using my Gemini box for a couple years connected via ethernet cable to Xfinity Internet with no issues.

I now have AT&T Internet Air and can't use the ethernet cable, so I have to use WiFi.

The Gemini says its connected to my WiFi but it doesn't work.  I found some posts in the Forums here about it, but I haven't been able to make it work.

Any suggestions?

Jim

Accepted Solution

3 Messages

3 months ago

Reset both the Gemini and the AT&T unit, and it now works.  Thanks for the help!

ACE - Expert

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6.2K Messages

3 months ago

What do you mean it does not work?

3 Messages

3 months ago

I just get a blank screen, then it shows the screen to trouble shoot the internet connection.

When I trouble shoot the internet connection, it say everything is connected.

Sorry I wasn't clear.

Would photos be helpful?

ACE - New Member

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5.2K Messages

3 months ago

Yes, photos would be helpful. I’m a bit confused on why the Ethernet wouldn’t work with the router you are using with AT&T Internet Air. 

ACE - New Member

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626 Messages

3 months ago

If you were using the Gemini on another company's Internet, factory reset the Gemini before you try to hook up to the new AT&T Internet Air. 


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