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BuddyJet's profile

Tutor

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6 Messages

Thu, Jul 21, 2022 5:10 PM

Can I Pin Protect Settings - Preferences

Is there a way to pin protect the settings page in both the streaming box and app?

I would like the pin to prevent the TVs in my vacation house from setting that as the home location without me doing it since the home location can only be changes 4 times. I tried parental controls but that does not affect the setting menus.

Thanks.

detuch254

ACE - New Member

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2.1K Messages

2分前

Sorry, I don’t think that’s possible. The only way to prevent those other streaming devices in your vacation home from making changes to the account would be to log them out of your DIRECTV STREAM account and/or change the password. That way, those devices are automatically logged out. Additionally, you may also unplug those devices when you are not there. What streaming devices are being used at your vacation home for DIRECTV STREAM?

(edited)

Tutor

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6 Messages

2分前

I have a mix of set top boxes and the app on fire sticks.

Logging out won't help in my use case since I want the box/app to function but not allow guests to make changes. I'll have to rely on asking guests and particularly their children not to make changes.

I'd hope this could be put in the suggestion box for future software enhancements. It could be as simple as putting a toggle for "settings" in the parental controls options.

DIRECTVhelp

Community Support

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16.4K Messages

2分前

Hi @BuddyJet , thank you for bringing this to our attention.

 

Shutouts to @detuch254 for the prompt response. As you said, to log the devices out of the DIRECTV STREAM account and/or change the password would be a helpful solution to this concern.

 

We appreciate the time you took to make us aware of this situation. We would take your feedback into consideration, so we can improve the experience for all our customers.

 

If you have any other questions, let us know. We'll be here to help.


Juan, DIRECTV Community Specialist.

New Member

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10 Messages

2分前

Try this steps given below-

By pressing Menu>settings>parental locking, you can open the parental locking settings screen. If prompted, enter the PIN. By pressing OK on the remote control, you can turn off parental locking. You can then click OK after you have reset all parental locks.

Regards,

Rachel Gomez


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