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Streaming Setup & Equipment

Streaming Setup & Equipment

Help for activating and setting up your streaming experience.

553

(773)
Address Verification

My condo association changed from AT&T to Directv. I am unable to set up an account since "We could not verify this address. Please give it another shot." Obviously, I know my address. I also reconfirmed how it appears in the USPS database. So, what's the problem?

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17

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Accepted Solution

Direct TV streaming box powers off randomly

Began my streaming service approximately 2 years ago and have been very pleased with it. Recently the C71KW-400 box has begun to power off randomly. Sometimes it's within minutes and sometimes it can be several hours. Can't find any definitive information on what causes the problem, or how to correc

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505

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How to stop gemini remote from turning on AV receiver

I have a gemini air device and a Samsung TV connected to a Denon AVR-X1000 AV receiver. I want the remote to turn on the Gemini Air device and the TV but not the AV receiver. But the remote insists on also turning on the AV receiver. Every attempt I have made to remove control of the AV receiver has

Question

589

30

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Gemini Air Losing Internet

I know it's an oft discussed topic but most of the posts are older. My Gemini Air will drop the wifi a couple times per day. It would seem simpler to use a wired (ethernet) connection but curious if there are any updates?

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67

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Gemini air performance issues

I have noticed 2 problems. First when scanning the channels the device life seems to freeze and I have to release the channel button and press again to get it started again. Also during a broadcast, the picture will be interrupted and it will flash a blank screen with the channel logo and info befor

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115

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Accepted Solution

Closed

Missing channel numbers channel guide

There used to be channel numbers listed with each channel on the guide. Now they are missing. This is when I view the guide via the website (https://stream.directv.com/guide) or on my TV. Is there someway to restore the channel numbers? I've tried resetting my cable box, which did not help.

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3.8K

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Accepted Solution

Audio lag via Gemini Air unacceptable

For the amount of money I pay for this service, I should be able to listen to Dolby 5.1 content without a very unacceptable audio delay. When I launch Youtube through my smart TV app and watch a video/audio sync vid, there is no delay. Launching the same video through the Gemini Air, the audio delay

Question

53

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wireless

How can I change my signal from satellite to wireless and does it save me any money?

Question

79

5

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Closed

Streaming

I decided not to switch from satellite.

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49

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Accepted Solution

Official Solution

order boxes for new setup

Need to order boxes for hookup of service

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88

3

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NEED HELP?

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