Reset my Home Network IP Address Counter

We're sorry to hear about all the electrical issues, @User5. We may be able to make an exception and allow 1 more change. However, the limit typically is 4 time in 12-months as stated on our website Set and manage your DIRECTV streaming home network | DIRECTV Support We've sent you a PM, please meet us there Melchisedec, DIRECTV Community Team

Thank you Melchisedec.  I called support back in October with the code provided and “Jason” got me fixed up and my home location was set again.  However, a few days ago Xfinity was doing work in my neighborhood last week and internet was out for about 3 hours.  When it came back up their DHCP server gave me another IP address, so I’m right back where I was last month.  It says I cannot set my home location until June 2027 – next year!

Xfinity is doing a lot of upgrades in my area and I would not be surprised if this continues to happen every few weeks or months.  Can DTV please set me back to 0 changes again so that I can manage it without having to make a phone call to support each time??

I think the restriction is 4 changes in 9 months??  It would be nice if they had the date saved on each change that was made.  This way if I had made 4 changes this year, but change #1 was made 9 months ago, it would give one back to me since the 9 months had passed on that first change.  If I make 4 changes in a single month, then yeah I'm screwed and would have to wait at least 8 months until one of them frees up for me to use again.  But if my changes are spread out I would be able to change my home location more often, and DV still would have some restrictions and control on the number and timing of my changes to prevent fraud.

Anyway, can DTV support help me with this again?  I guess I'll have to keep calling since my IP address changes so frequently.

This is an ongoing issue with ISPs vs streaming providers. Most of us do not want to pay for a static IP to avoid this issue (if our ISP even offers the option for residential accounts), and is less secure for the average user.

I think at this point ISPs need to be setup so that with dynamic IP addresses that when it changes that it can only pull from those within your home region. This would allow keeping security as exact address could change, but not mess up streaming as it keeps you within your home area at the very least.

@Juniper - Xfinity does not offer static IP to residential customers.  I'm just glad I'm not a 4g cell or Starlink customer and get a new IP address assigned constantly!

All the IP addresses I get assigned seem to be in my region.  DC, Baltimore, central Maryland.  Many times in the same city.

@DIRECTVhelp - I called and the nice lady fixed me right away!  It was very quick. I wish I didn't have to call to get this done so often, but at least it was easy and quick!  Thank you very much!

In past years my IP address rarely changed.  This year with new electric panels installed, lightning problems and now Xfinity working on my entire town, I am getting new IP addresses much more frequently.