New Member
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4 Messages
Gemini Air and Bose LS Ultra soundbar
I have a DIRECTV Gemini Air stick hooked up to my Samsung Micro RGB TV via HDMI cable. I also have a Bose LS Ultra soundbar connected to the Samsung TV and use it as my primary sound output. My issue is I get audio drops through out the day and on occasion long lasting drops requiring a TV restart, or hard reboot by plugging/unplugging both devices. I have followed multiple AI generated instructions on how to correct the issue but none seem to work. Does the DIRECTV support team have any suggestions on how to correct the issue?
DIRECTVhelp
Community Support
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256.5K Messages
8 hours ago
Hi, @EliAngel1976. Since you’ve already run through standard troubleshooting steps without luck, let’s skip the guesswork and take a direct look at your setup!
Sometimes persistent audio drops between a Gemini Air, Samsung TV, and Bose setup point to a hardware or firmware sync issue on the device itself rather than a simple setting. Let's meet in your inbox as we’ve sent you a PM. Kenneth, DIRECTV Community Team
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