Contributor
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16 Messages
Can't disable screen saver
I have a month old Gemini box. When I'm watching something and pause, a screensaver comes on after 30 seconds. It shows various landscape scenes that are very bright, which is a huge shock when you're watching a very dark movie or show. I checked under Settings/System/Display and both the Screensaver and Power Savings options are OFF. My system software shows as up to date. I've tried restarting the box as well. Still get the screensaver after 30 seconds. How do I get rid of this?
DIRECTVhelp
Community Support
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18.1K Messages
5 months ago
Hello there. Thank you for providing all the steps that you already tried. We'll refer it to our specialized department to give you the next steps to fix the screensaver settings. I will send you a private note to start on the escalation.
Jhonny, DIRECTV Community Specialist
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dr_lance
Contributor
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16 Messages
4 months ago
For other viewers knowledge, if you pause a program then hit the "..." button, the info screen comes up, goes away after a few seconds, and the program will now stay paused WITHOUT the screensaver coming up 30 seconds later. It will stay that way for at least 15 minutes, maybe more, who knows. At least long enough to get drink, go to bathroom, etc. without coming back to a overly bright landscape scene!
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