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dr_lance's profile

Contributor

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17 Messages

Tuesday, May 16th, 2023 8:45 PM

Can't disable screen saver

I have a month old Gemini box.  When I'm watching something and pause, a screensaver comes on after 30 seconds.  It shows various landscape scenes that are very bright, which is a huge shock when you're watching a very dark movie or show.  I checked under Settings/System/Display and both the Screensaver and Power Savings options are OFF.  My system software shows as up to date.  I've tried restarting the box as well.  Still get the screensaver after 30 seconds.  How do I get rid of this?

Community Support

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19.7K Messages

11 months ago

Hello there. Thank you for providing all the steps that you already tried. We'll refer it to our specialized department to give you the next steps to fix the screensaver settings. I will send you a private note to start on the escalation. 
Jhonny, DIRECTV Community Specialist

Contributor

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17 Messages

11 months ago

For other viewers knowledge, if you pause a program then hit the "..." button, the info screen comes up, goes away after a few seconds, and the program will now stay paused WITHOUT the screensaver coming up 30 seconds later.  It will stay that way for at least 15 minutes, maybe more, who knows.  At least long enough to get drink, go to bathroom, etc. without coming back to a overly bright landscape scene!

New Member

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7 Messages

6 months ago

Why does DIRECTV send a private note regarding this problem? Why not put the answer in the forum for everyone to know???

The truth of the matter is DIRECTV FORCES the screensaver on you. You cannot disable it, nor change how long you can pause before the landscape pictures show up. Why would they do this?

You see, the reason for this is because if your system was connected to the Internet, instead of landscape pictures, you would be seeing ads. DIRECTV wants to force ads on you. They don't care what you think about it. There's probably a secret to get rid of this problem, but they don't give out this info, like 30SKIP vs. the annoying default of 30SLIP (Google those words.)

Unplug from the internet to get rid of ads, and if the scenery is too annoying for you, get rid of DIRECTV.

There is another way or two to get rid of ads by "filtering out" DIRECTV's ad servers for computer savvy people. Search for "pi-hole"

ACE - Sage

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45.6K Messages

6 months ago

We've never understood why the official support folks take so many questions into "private message". 

Contributor

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17 Messages

6 months ago

They never sent me a PM anyway.  I just use the '...' method I described.  Fortunately, when using MAX, Netflix, etc. you don't get the screensaver like you do with native DTV content.

Community Support

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19.7K Messages

6 months ago

We're really sorry that we couldn't send you the PM earlier. But no worries, we're here now to help you remove the screensaver. Here are some easy steps to follow:

 

1. Head over to the settings menu

2. Select the display option

3. Look for the screensaver feature in the display settings

4. Once you find it, you can easily turn it off.

 

Hope this helps. Michael, DIRECTV Community Specialist

ACE - Expert

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5.2K Messages

6 months ago

It's obvious! Behind the door, they can't show their incompetence.

New Member

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7 Messages

5 months ago

DIRECTVhelp says, ". . .we're here now to help you remove the screensaver."

This is disinformation. Don't waste your time. There is no such setting.

Pi-hole works great for computer savvy people. Runs on Linux. You don't get any ads nor even get the landscape photos. The only problem is you have to press play twice after pausing for more than 30 seconds. But! you can press it twice quickly, with no waiting between presses, like it was with the ads-in-your-face scenario.

New Member

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4 Messages

3 months ago

I turned off screensaver and it did not fix it.

I just want to be able to read something on the screen when I pause it.  Why can’t the tech have the screensaver delayed for a minute or two?


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