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New Member

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1 Message

Wednesday, September 28th, 2022 6:10 PM

Care Code: 600

I am using a new fire tv stick, when I try to connect to directv it shows the error. How can I fix it? Thank you

ACE - Expert

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5.1K Messages

1 year ago

Care Codes are DirecTV satellite errors, not DirecTV Streaming errors. Are you a subscriber to DirecTV Streaming. The 2 services are different subscription services. Are you a previous satellite user using the same credentials? If so you need to use different credentials,

New Member

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15 Messages

1 year ago

We have the streaming service (and have never had satellite). We're also getting a Care Code 600 error (prior to that, just a black screen), when it was working last night. We've rebooted the TV, Firestick (not new), and even uninstalled/reinstalled the app. We are able to stream it on the iPad. 

So I don't think Care Codes are Satellite only. And I'd love a fix for this. ;) 

(edited)

ACE - Expert

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5.1K Messages

1 year ago

There use to be 2 different apps for the services. Now they have combined both services into one app. So the codes/errors are now combined in one app for both services. Not sure why you are receiving the error on a Fire Stick because the satellite service is not supported on streaming devices just mobile devices.

(edited)

New Member

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15 Messages

1 year ago

I'm gonna guess that they've also combined their Care Codes because I see someone else getting the CC 600 on streaming in another thread. Do you know what that CC600 means?

ACE - Expert

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5.1K Messages

1 year ago

No idea. Might try Google for it. You may not get a hit for DirecTV but the info may give you something to look at.

ACE - Expert

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5.1K Messages

1 year ago

Have you contacted support and discussed with a support rep?

New Member

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15 Messages

1 year ago

Nope, because I googled (and ended up here) and we're watching a game (that we're casting from the iPad to the TV)... so, don't want to take an hour with support right now. 😂 (I can usually find things myself on Google, but this one is weird because I keep running into "this is Satellite" which is not currently true.)

ACE - Expert

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5.1K Messages

1 year ago

I know this makes no sense, but have you rebooted your modem and router?

New Member

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15 Messages

1 year ago

No... but the iPad is using the same modem/router and it's working. #shrug Hubby is on the phone with support right now (the game isn't going so well, so it's in the background :)). We're to the "change your password" stage (though it works on computer log in and on the iPad). 

New Member

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15 Messages

1 year ago

Hah! Just for your edification since you help out a lot... While he was on the phone, the guy next to him on another call had someone with the same problem. :D So it's now in the database. And it will be fixed by Wednesday. 😳

Contributor

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12 Messages

1 year ago

Happened to me last night after i connected to expressvpn .. disconnected from express vpn was able to get in. 

ACE - Expert

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5.1K Messages

1 year ago

Using a VPN is highly discouraged and may result in termination of your subscription. Use of a VPN hides your actual location, thus paid advertisers are not allowed to reach targeted subscribers. 

New Member

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2 Messages

1 year ago

At this rate what's the point of a subscription if you can't use it?

ACE - Expert

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5.1K Messages

1 year ago

No issues here with any of my devices.

(edited)

New Member

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3 Messages

1 year ago

Still out for me.  My phone is no longer working.  My TV isn't working.  I cleared the cache and nothing, I then deleted the app on the TV and now it won't let me sign in. Says carecode 600.  I know my login is correct.  This is stupid.  


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