Care Code: 600

We have the streaming service (and have never had satellite). We're also getting a Care Code 600 error (prior to that, just a black screen), when it was working last night. We've rebooted the TV, Firestick (not new), and even uninstalled/reinstalled the app. We are able to stream it on the iPad. 

So I don't think Care Codes are Satellite only. And I'd love a fix for this. ;) 

I'm gonna guess that they've also combined their Care Codes because I see someone else getting the CC 600 on streaming in another thread. Do you know what that CC600 means?

Nope, because I googled (and ended up here) and we're watching a game (that we're casting from the iPad to the TV)... so, don't want to take an hour with support right now. 😂 (I can usually find things myself on Google, but this one is weird because I keep running into "this is Satellite" which is not currently true.)

No... but the iPad is using the same modem/router and it's working. #shrug Hubby is on the phone with support right now (the game isn't going so well, so it's in the background :)). We're to the "change your password" stage (though it works on computer log in and on the iPad). 

Hah! Just for your edification since you help out a lot... While he was on the phone, the guy next to him on another call had someone with the same problem. :D So it's now in the database. And it will be fixed by Wednesday. 😳

Happened to me last night after i connected to expressvpn .. disconnected from express vpn was able to get in. 

At this rate what's the point of a subscription if you can't use it?

Still out for me.  My phone is no longer working.  My TV isn't working.  I cleared the cache and nothing, I then deleted the app on the TV and now it won't let me sign in. Says carecode 600.  I know my login is correct.  This is stupid.  

This is exactly our issue (though our iPad works). We had a black screen, though all other apps on our firestick worked. We rebooted all the things. Reloaded the app, and now get Care Code 600 when trying to log in. We know our log in is correct, but when we called support, they had us change our password. That didn't help. 

The finally said that it has become a "known issue in the database" and that it should be working by Wednesday. 😳 That's a long time to go with no TV when you're paying this much for a subscription.

I have 4 tv's on Amazon Fire stik with the Directv Streaming App. 2 are working fine, 2 are not. The ones not working, show the Care Code 600 error. No problems with the internet and I went through the troubleshooting steps. Support said there is an outage in my area. So why are 2 working and 2 not. I don't think they know what the problem is...

Out of 3 tvs only one works for the direct tv stream. I have tried everything and spoke with 3 different people yesterday Nov 7th. I was told it was a bug and should be fixed in 12 hours. If it’s not fixed by tomorrow we are going to cancel and go to Hulu live. It’s sad they can’t get this care code 600 fixed after 3 days. Aggravating!

Mine just came back today. Had to be on their end. I did nothing.

Mine just started working not that long ago.

My iPad is getting code0600 and will not connect to direct tv.   iPhones connect.   Support is worthless

it came back for no reason last night.  I tried everything reset network settings clearing cache. Reinstalling.  The all of a sudden it started working again.