New Member
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3 Messages
Care code 600
Direct TV streaming was working this morning on the firestick and then quit around 0800. We have been receiving the error code ever since. Amazon, Netflix and various other steaming services work. I have Uninstalled/installed Direct TV stream, manually rebooted the router and wifi multiple times and contacted customer support. Nothing is working to get this issue resolved for us. The bedroom TV is the only one still functioning with this app currently. Very bizarre. Thoughts?
Tex54
New Member
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1 Message
3 years ago
Same issue here , was on phone with tech this morning for an hour , the tech told me it’s an outage with the Directv App , and they know about it . That they are working on getting it fixed and up and running !
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jeffhalvorson
Contributor
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1 Message
3 years ago
Same thing, out in UT since Saturday. Black Screen when launching the DirectTV app in our AppleTV devices. Quit, relaunch, still black screen and no sound. Rebooting didn't help.
Uninstalled, and now stuck at the log-in screen, where we enter our registration and password. Called Customer Service, worse than useless.
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caeguy
New Member
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3 Messages
3 years ago
Those getting back screens when launching the app... try to let it sit there, at the black screen, for 3-5 mins.. after that time, it begins to work for me. Just something to try.
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stefsull
New Member
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15 Messages
3 years ago
Good to know caeguy! But the first thing support has you do is change your password/reinstall the app. Stuff like that which moves you into the interminable CC 600 loop. There's no way to get back to the black screen. Are you using a Firestick?
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caeguy
New Member
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3 Messages
3 years ago
stefsull - I have AppleTv and Firestick. The only way I could get the Firestick to start working was to switch the network over to my phone hotspot. Then it worked. I disconnected from the hotspot and went back to my normal wifi and continued to work. I know this sounds strange and makes no sense but it worked for me.
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GTyz
New Member
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345 Messages
3 years ago
which ISP do you have @caeguy - seems odd it works
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DoubleD203
New Member
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5 Messages
3 years ago
Looks like the fix DTV was supposedly working on did the trick...I'm back up running and can access my account online again!
Hopefully this last and doesn't crap out again in a week or two
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DoubleD203
New Member
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5 Messages
3 years ago
I'm not sure exactly what if anything was pushed thru to me. Based on all the errors I got including online DNS server time outs...I can only assume it had to with ATT servers and whatever they did to fix it worked. All I did was re-enter my credentials on the long in page on the app and the main screen popped up within 2 secs...so I'm not poking the bear anymore!
Next thing up will be to request a refund for 4 days of no service
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stefsull
New Member
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15 Messages
3 years ago
We just tested. Whatever you got, we don't have yet. (No, do not poke the bear!) ;)
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stefsull
New Member
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15 Messages
3 years ago
ANNNNND, we're back y'all! Four days with no TV! Weeeee!
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