New Member
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2 Messages
changing location
I recently moved to Cleveland and have signed up for Directv through att. How do I set the location for a different city? I prefer the local channels from the city I moved.
New Member
•
2 Messages
I recently moved to Cleveland and have signed up for Directv through att. How do I set the location for a different city? I prefer the local channels from the city I moved.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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255K Messages
3 years ago
Thanks to @bcbsncjlj for your prompt and accurate response.
In effect the local channels availability with DIRECTV STREAM works based on your billing ZIP Code and market area. Check with your zip code what channels are in your area.
To set up a different location for your local channels it's necessary to update the address of your credit card on file with your bank, then through your DIRECTV STREAM online account.
We'll be here to give you a hand in case you need it.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Have you change your billing address for your CC. Local channels are based on your zip code from your billing address in your account.
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robertoooooow
New Member
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2 Messages
3 years ago
I think our door salesperson mislead us. We were hoping to have our home location be based on our old city. If our credit card zip and billing address is for Cleveland then this is our home location as I understand it. We can't change are cc zip.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Correct. They can not allow our of market location due to FCC rules.
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