I apologize it still doesn't control your Marantz receiver even after confirmation. Let's make sure that the Switch Volume Control is under Speaker using these steps.
- Press the ‘Home’ button on the remote
- Arrow left to expand the left side navigation menu
- Arrow down to select ‘Settings’ (Gear Icon), press ‘OK’ on the remote
Do you have DIRECTV STREAM or DIRECTV SATELLITE? What is the receiver model and remote model (remote model is on the top left of the remote and starts with RC) ?
During setup, the device does mute and unmute and it does lower the volume but it doesn’t once it goes to back to normal function. Also when I put in the make (Marantz) and model (AV7706), it says it now controls the unit, it doesn’t.
Thank you for clarifying. Let's perform a factory reset on your remote control with these steps:
- Press and hold the Home and Exit keys simultaneously until the LEDs on both sides display red - Press 981 on the remote control - The LEDs will turn Off and then blink blue 3 times on both sides.
Once done, pair the remote control back to the TV by pressing and holding the Rewind (<<) and Fast Forward (>>) buttons simultaneously. After pairing, follow these steps to program your remote to the speaker system manually.
- Go to 'Settings' (Gear Icon), press 'OK' on the remote - Select 'Remote & Devices', press 'OK' on the remote - Select 'Program Your Remote', press 'OK' on the remote - Select 'Remote & Devices', press 'OK' on the remote - Select 'Program Your Remote', press 'OK' on the remote - Select 'Speaker System', press 'OK' on the remote - Select 'Standard' and enter Speaker Brand name and Model number - Follow the prompts on the TV until the system provides a confirmation message.
John, thanks for your assistance. I tried your suggestion of pressing the home and 9-8-1. Both led's turned solid red and the volume bar came on and it worked. I didn't have to go further. I'm not sure why this worked but i t did. Thanks again for your assistance.
Accepted Solution
DIRECTVhelp
Community Support
•
254.6K Messages
6 months ago
I apologize it still doesn't control your Marantz receiver even after confirmation. Let's make sure that the Switch Volume Control is under Speaker using these steps.
- Press the ‘Home’ button on the remote
- Arrow left to expand the left side navigation menu
- Arrow down to select ‘Settings’ (Gear Icon), press ‘OK’ on the remote
- Select "Systems", press "OK"
- Select "Remote & Devices", press "OK"
- Select ‘Program Your Remote’, press OK
- Select ‘Switch Volume Control’, press OK
- Select ‘Speaker System’, press OK
Let me know if this works.
John, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
6 months ago
Do you have DIRECTV STREAM or DIRECTV SATELLITE? What is the receiver model and remote model (remote model is on the top left of the remote and starts with RC) ?
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DIRECTVhelp
Community Support
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254.6K Messages
6 months ago
Hi, @dgm1941. We're sorry your remote won't control your Marantz receiver. Please refer to Explore your Box Voice Remote | DIRECTV Support to program your Gemini Remote with TV or sound bar.
John, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.2K Messages
6 months ago
Denon and Marantz use the same IR codes.
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dgm1941
New Member
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10 Messages
6 months ago
During setup, the device does mute and unmute and it does lower the volume but it doesn’t once it goes to back to normal function. Also when I put in the make (Marantz) and model (AV7706), it says it now controls the unit, it doesn’t.
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dgm1941
New Member
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10 Messages
6 months ago
John, the “switch volume control “ is set to speaker.
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dgm1941
New Member
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10 Messages
6 months ago
John, I should clarify what I meant when I say doesn’t control the receiver I meant the volume. The remote does control ON/OFF.
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DIRECTVhelp
Community Support
•
254.6K Messages
6 months ago
Thank you for clarifying. Let's perform a factory reset on your remote control with these steps:
- Press and hold the Home and Exit keys simultaneously until the LEDs on both sides display red
- Press 981 on the remote control
- The LEDs will turn Off and then blink blue 3 times on both sides.
Once done, pair the remote control back to the TV by pressing and holding the Rewind (<<) and Fast Forward (>>) buttons simultaneously. After pairing, follow these steps to program your remote to the speaker system manually.
- Go to 'Settings' (Gear Icon), press 'OK' on the remote
- Select 'Remote & Devices', press 'OK' on the remote
- Select 'Program Your Remote', press 'OK' on the remote
- Select 'Remote & Devices', press 'OK' on the remote
- Select 'Program Your Remote', press 'OK' on the remote
- Select 'Speaker System', press 'OK' on the remote
- Select 'Standard' and enter Speaker Brand name and Model number
- Follow the prompts on the TV until the system provides a confirmation message.
John, DIRECTV Community Specialist
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dgm1941
New Member
•
10 Messages
6 months ago
John, thanks for your assistance. I tried your suggestion of pressing the home and 9-8-1. Both led's turned solid red and the volume bar came on and it worked. I didn't have to go further. I'm not sure why this worked but i t did. Thanks again for your assistance.
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DIRECTVhelp
Community Support
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254.6K Messages
6 months ago
You're welcome. We're glad it worked. Thank you for choosing DIRECTV. Have a great day! Rizza, DIRECTV Community Specialist
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