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C

New Member

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2 Messages

Fri, Oct 15, 2021 4:31 PM

Customize Directv Stream Guide?

is there a way to customize the order of the channels when streaming on the app.  Having them in alphabetical order is very frustrating.

bcbsncjlj

ACE - Expert

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803 Messages

2 m ago

Only if you have the AT&T TV box. The proprietary box offers channel numbers. How would you select channel numbers with remotes for Roku, fire sticks, etc?

New Member

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2 Messages

2 m ago

Thanks for the comment.  YouTube TV allows you to arrange the order of the channels on the app on your phone and then anywhere you watch, the guide is in that order. In reference to your channel #'s question, it make it much easier when you can put your local channels and anything else you frequently watch at the top than having to scroll all the way to the N's to watch NBC. Only switching to Directv stream cause of offering Bally Sports. 

bcbsncjlj

ACE - Expert

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803 Messages

2 m ago

That's just the way it is. You can use favorites to display the channels you want but they can not be sorted. 

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hey, @chadnlisa thank you for bringing this to our attention! We will definitely take your feedback as it helps us to continue to improve our valued customer's experience.

Also thanks for your responses @bcbsncjlj we appreciate it!

Don't hesitate to share with us any doubts or concerns that you may have, we're here to help!

Julian, DIRECTV Community Specialist
DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hey, @chadnlisa. Thanks for reaching out!

Currently the "customize channels" feature is available for DIRECTV satellite service.

We hear you, and we'll continue improving our customer's experience with your feedback. Don't hesitate to share with us any further concerns.

Julian, DIRECTV Community Specialist
DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Hi @bigironpops, thanks for your suggestions. We'll take this information as a reference to make the app's interphase friendlier to our customers. 

In the meantime, we'd like to review options with you in order to help keeping the service active. We've marked this post as private to protect your account information. Please send us your account number, phone number and the email associated with the account to start working together.

We're here to help!

Cristian, DIRECTV Community Specialist   

Jrandomuser

ACE - Expert

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264 Messages

1 m ago

@DIRECTVhelp - ignoring the fact that you responded to a spammer whose post has been deleted, the word is "interface".

And what is it with you reps wanting to take posts private?  Do you get a bonus for that?  For the issue raised, there is exactly zero reason for you to have the poster's account info, phone number, or email.  Or are you harvesting to sell to spammers?

New Member

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2 Messages

1 m ago

Yeah, I posted that question about customization and there is no way I’m giving out that information anyway.  But thanks for looking out for my interests.  


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