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Deceptive practices by Directv stream?
Does anyone else feel totally duped by Directv stream? When I went into ATT for my new phone they showed me the new Directv Streaming service. It was actually a little cheaper than I was paying before. They said each tv needed the box. Not that it was an option , just that it was needed. So I got 3 boxes. I went to cancel today and was told I would owe the remaining $150 on the boxes. Huh? I thought the $5 a month I was being charged was for a rental fee. Nope. I bought them out-right. I am so AGRAVATED by this. I never would have agreed to this. Think I will contact the BBB.
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Sorry to hear they never informed you about the price. That $5/month is solely for paying off the box. Also, them telling you each TV needs a DIRECTV Osprey box is a flat/out lie. Streaming devices like Fire Sticks, Rokus, and Apple TV’s can be used as well.
I hope it works out for you by doing the BBB complaint. Good luck.
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Henrt032723
1 Message
8 months ago
so today....direct tv decision box appeared on my tv screen for Acorn Streaming to be added to my Dirct TV account.....$127 per year......deceptive how the decision box appears and my wife selected the wrong box.took me 45 minutes on chat to cancel....they prorated my rate at cancelation to $1.16 and then gave me a credit of $1.16. makes me angry how they set this up.....all of i sudden we bought this app and didn't want it. it is fixed now but what an ordeal!! almost ready to cancel direct tv
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