5 Messages
Direct stream app logs out on Samsung smart TV
Direct stream app logs out of a account immediately after turning off Samsung TV. I have reset TV, reinstalled app, reset password all to no avail. All other apps work perfectly on Samsung TV. This is a known issue and what you here is buy a streaming stick. How about this novel idea // hire dev team that knows what they are doing. Funny Samsung is one of the only supported TVs by Direct stream, yet it's a complete mess. Watch the Support comments closely. Then look at similar issues dating back 2 to 3 years. Yep - same answer.
DIRECTVhelp
Community Support
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254.6K Messages
5 months ago
Hi there. We're sorry that your DIRECTV STREAM keeps logging out on your Samsung TV. Have you tried toggling the auto sign-in feature? Here's how:
1. Go to your account overview.
2. In the My Streaming Devices area, select Manage.
3. To enable auto sign-in, change the selector from Off to On.
4. Follow the prompts to complete.
Learn more here: https://www.directv.com/support/article/000093665 DIRECTV appreciates your patience. 💙 Alameen, DIRECTV Community Specialist
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kjacpa
5 Messages
5 months ago
DirectTV support - please lean you product offering. Smart TVs, Roku sticks, etc. Don't show up in overview. You posted same incorrect response multiple times over the years. Any other incorrect information to pass along?
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DIRECTVhelp
Community Support
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254.6K Messages
5 months ago
I understand this could be frustrating, and we apologize for any inconvenience. Do you see any error code/message every time it logs you out? If there's any, you may refer to this link https://www.directv.com/support/article/000082803 to learn more and get quick fix. Alameen, DIRECTV Community Specialist
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kjacpa
5 Messages
5 months ago
No errors // I log in watch then turn off TV. Within 15 minutes turn on TV and says unable to log in and brings me back to the stream log in screen.
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kjacpa
5 Messages
5 months ago
I noted other Samsung users post to this account with same issue. Still no resolution.
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DIRECTVhelp
Community Support
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254.6K Messages
5 months ago
Thank you for letting me know. I've sent you a DM for further assistance. Alameen, DIRECTV Community Specialist
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