Direct TV Remote Problem

You need to contact support.

I will, but seeing as it's a holiday weekend and my favorite event of the year is on (Wimbledon), I was hoping for some help.

Hi, @kduncan65. We want to help you with your DIRECTV remote control, so you can enjoy your service.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Valentina, DIRECTV Community Specialist

This may be a stupid question but have you replaced the batteries and then tried to repair your remote to your box?  Because that is really weird that you would go through so many remotes.

@kduncan65 Have you attempted to reprogram the remote? 

Yes, I tried removing the batteries, moved a different box t this TV and re-pair it, and neither worked. The box has a red light flashing no it that I think should be green. Not sure why it isn't because the TV is getting a good wifi signal. The Direct TV channels are showing up using the original Samsung remote, but the guide won't work. If a technician had come out to fix this mess, I might have DTV, but they didn't offer.

No worries. My daughter got us Youtube TV in 10 minutes and it's great. $25 less per month too. Worked the first time and we now just use the 1 original TV remote. The guide is built into the Youtube TV app. I should have done this to begin with. My Direct TVboxes are all packed back up and they'll be shipped back tomorrow!!!

Oh, and BTW, since AT&T got me into this mess by sending a "technician" out to set all of this up and he left me with this mess to deal with on our holiday weekend, I'm headed to the T-Mobil store this week to see what sort of deal they can give us to swap over the 4 AT&T phones we have, and have been a customer of theirs since 1996.

This is not an experience we want you to have with the service, @kduncan65.

We apologize for the inconveniences you've experienced because of this. We want to explore all the options available, so you and your family can enjoy the service in the best way possible.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums). We'll be waiting for you there.

Maria, DIRECTV Community Specialist

Sorry Maria. I was on the phone 3 or 4 times with DTV customer service for the past 2 says and no one was able to help. They had their chance.......it's over. I'll be cancelling tomorrow.

We are not ready to see you leave the DIRECTV family, @kduncan65.

We are eager to help you check into your concern, so you can keep enjoying your services. We have sent you a private message, please reply, so we can get down to business. Thanks in advance. 

Maria, DIRECTV Community Specialist