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5 Messages

Friday, January 19th, 2024 4:50 PM

Direct TV Stream Remote

we paired our remote with the Sony TV and it worked fine for almost a year. Now every time we turn on the TV with the DT Remote we are asked if we want the remote to be paired with the tv. we have gone through ever setting, repaired the remote using the exact tv model and it still asks. WHY??

ACE - New Member

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5.1K Messages

3 months ago

Are you using the Gemini Air receiver or the older DIRECTV STREAM Gemini model C71KW? Have you tried restarting the Gemini once pairing has completed so that it perhaps changes settings and doesn't show the pop-up anymore? 

The way I am interpreting this, it appears to be a bug with either the software or with your specific Gemini. First thing to do is try restarting it, then you can try checking for any new updates by going to Settings.

5 Messages

3 months ago

This is the DTV Box I have. Funny thing is it worked for over a year and something changed. box was,resety several times. Manually reprogramed tv type and paired with remote. 

ACE - Expert

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5.2K Messages

3 months ago

Also, have you changed the batteries recently?

5 Messages

3 months ago

Changed twice just to be sure. The weird thing is it worked for over a year without issues 

ACE - Expert

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5.2K Messages

3 months ago

Outside doing a factory reset on the box, I have nothing else for you to try. You may try to contact support by phone, chat, or social media (Reddit, Facebook, or Twitter).

5 Messages

3 months ago

Thank you for taking the time to review and respond to my post. I have 4 boxes and this is the only one giving me issues at this time! HAVE A GREAT WEEKEND!!

paas

ACE - Expert

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5.2K Messages

3 months ago

Oh, was not aware you have other boxes and they were OK. I would verify that they all are on the same software version in case it was due to an update. If so, then I definitely do a factory reset. Watch out in case the others are updated or not.

Community Support

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19.6K Messages

3 months ago

It's understandable that you were disappointed when your remote stopped working after a year without any problems. We want to review your account and start working on it. We are sending you a PM to continue with the assistance. Andres, DIRECTV Community Specialist


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