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Directtv streaming box freezes after exiting Plex app.
My directtv streaming box picture freezes when I exit out of the Plex app running from the streaming box. Nothing but a system restart will get it moving again. I have also done a reset of the box”s settings and that did not resolve either. This happens on multiple boxes in my house. Model is: C71KW-400.
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hello. We appreciate you taking the time to give us all these details about the picture freezing when closing the Plex App. Since the troubleshooting steps you have done haven't resolved your issue, we are going to review your account. Please send us a Private Message to continue the process and better assist you. Carmen, DIRECTV Community Specialist
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