New Member
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2 Messages
DirecTV app update will not install on AppleTV OS 16.5
I can download the app but it hangs at installation. I don't get an error code, just a continuously spinning download circle. I tried deleting and reinstalling the app, I tried restarting the AppleTV, and my network is fine. I can use all the other apps on my TV. Yesterday it worked fine, the problem happened when I was prompted to install the new DirecTV app. This subscription is now useless.
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hello hanson1072. We’re sorry about your experience trying to download the App on your Apple TV. But no worries, we are working to avoid this kind of issue. Let us give you a hand to stop spinning the download circle. We're sending you a private message to take a closer look at your case. Erika, DIRECTV Community Specialist
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hanson1072
New Member
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2 Messages
1 year ago
I just called the help line and they fixed the problem. Thanks!
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