Contributor
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2 Messages
DirecTV Osprey Box cannot get/keep the correct location/guide data
I have several osprey boxes throughout my house. After a power outage or device reset, the program guide resets to approximately 12 hours in the future. All of the devices are hardwired (ethernet) and I am not using any kind of firewall or VPN. The only way I have found to correct the situation is to connect wirelessly to my cell phone hotspot, let the device correct itself, and then reconnect to ethernet. I have tried EVERYTHING, including talking to support multiple times. Please advise ...
Accepted Solution
DIRECTVhelp
Community Support
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18K Messages
10 days ago
@dgoody99 We appreciate you providing us with these details. Since this appears to be an uncommon issue, we would like to thoroughly review and explore all possible solutions. To do so, we will be sending you a DM to assist you further. Angel, DIRECTV Community Specialist
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dgoody99
Contributor
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2 Messages
7 days ago
Thank you, Angel ... can't wait to get this issue resolved.
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DIRECTVhelp
Community Support
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18K Messages
7 days ago
We are here to help you get this right. 🛠️ We already sent you a Private Note to continue with the assistance. 😄 Andres, DIRECTV Community Specialist
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