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Wednesday, January 18th, 2023 10:41 PM

DirecTV Stream Box Constantly Freezing

I've been having an issue for over a month now where after powering my TV on from an off state roughly 3x, my DirecTV Stream box is frozen on the first clip from the last channel. I can change the channel and access all the menus, but the only way to get the video to resume is performing a soft reset, or pressing the red button once. If I change the channel, it will freeze on the first clip of video available on that channel. I've already had the box replaced, so I believe its a software update that caused this. Box is connected via ethernet, so I know its not a network issue. Engineering team, please investigate!

DirecTV Stream Version: 30.5.5.84

BSL Version: 2.2.6.3

BSU Version: 3.15

BFW Version: 4.2.5

Android Version: 11

Release: 4.25.4.00AC3A:MFWNC-MD.C71KW-BV.U-R.34.4.8-SK.PR-AK.X

Community Support

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254.4K Messages

2 years ago

Thank you for sharing this information. I will reach you by direct message to address the issue. 
Yenny, DIRECTV Community Specialist. 


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