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DirecTV Stream Box Constantly Freezing
I've been having an issue for over a month now where after powering my TV on from an off state roughly 3x, my DirecTV Stream box is frozen on the first clip from the last channel. I can change the channel and access all the menus, but the only way to get the video to resume is performing a soft reset, or pressing the red button once. If I change the channel, it will freeze on the first clip of video available on that channel. I've already had the box replaced, so I believe its a software update that caused this. Box is connected via ethernet, so I know its not a network issue. Engineering team, please investigate!
DirecTV Stream Version: 30.5.5.84
BSL Version: 2.2.6.3
BSU Version: 3.15
BFW Version: 4.2.5
Android Version: 11
Release: 4.25.4.00AC3A:MFWNC-MD.C71KW-BV.U-R.34.4.8-SK.PR-AK.X
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Thank you for sharing this information. I will reach you by direct message to address the issue.
Yenny, DIRECTV Community Specialist.
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