Directv Stream Boxes - Cannot Connect Any

When you say don't work using the boxes what do you mean?

Thanks bcbsncjlj, I was not sure how much room I had for details.  And it’s not a fake post.  Here’s what happens: after connecting HMDI, power, getting internet, going through the updates, the remote, the google stuff, TV loading, I finally get a screen saying “We’re signing you in” and the wheel turning.  After a moment I get either of these messages: “Unfortunately there’s a problem. We are aware of this issue and are working to resolve it” - or - (can’t remember exact wording) “Please use your user id and password, Sign on using your Directv userid and password.”  At this point there are no fields to use to put those credentials in.  When I dismiss the “Please use your userid…..” message, it loops back to “We’re signing you in”.  Over and over and over.  And this is when I started all the hours/days of troubleshooting.

I know this is down in the weeds, but I greatly appreciate the interest in helping me.

Thank you.

Thanks bcbsncljlj   I tend to be the poster child for persistence.  I have literally done the red button (short push and 20-second push) dozens of times....maybe 50 times.  As well as unplug power to the box.

I know very little about this stuff, but I wonder if something is wrong in the "build" for my boxes that were sent to me (I looked for a FULL hard reset procedure, but couldn't find one). 

Or, is something wrong in my account profile in an area that I am not privy too?  I asked the tech if there could somehow be a different userid/password combo for my Directv Stream vs. my AT&T (he couldn't answer that).

Many thanks for your time and feedback.

I'd post this on reddit too. Seems like i've seen other people who used to be with Dtv satellite have issues signing into Dtv Stream. https://www.reddit.com/r/DirectvStream/new/

Thank you.  Well, I decided to try the boxes again this afternoon.  I simply turned one on — it worked!  Tried two more boxes - work fine!  All good.  I did get a call from the social media tech (yes, I’m one of “those” that goes to social media -but only after I waste 10 or so hours of my time).  I didn’t understand all he was saying but there was some connectivity on his end that wasn’t right.  Hopefully a lesson for the future.  

Thanks all. 

This can be closed.  Too bad I don’t know what caused or solved the problem.  

I'm having the exact same issue as 1_simpson. Very frustrating. On box #3 now, 4th one due to arrive soon. Customer support thinks its the box and keeps sending me new ones, but they all have the same issue. It must be an issue with the account, not the box because I can sign in just fine on any other device.

For some reason my posts from iPhone don’t go through. Anyway, tree_frog, keep pressing. I randomly checked my service Thursday and all boxes work. I had posted again on social media Wednesday.  So, somebody “flipped a switch” somewhere. It was NOT on my end. The social media support rep seemed surprised when I talked to him after that. I couldn’t understand what he said about a change in some device or connection on the directv end. Sorry I don’t know what resolved my problem.

I am having the same problem.    I have direct tv sat and wanted to try streaming for price and because when it rains sat goes out.  Have two accounts.   Stream never worked.  Error code that says I have sat service or with box could not connect.  Called last week reset user name to other gmail and new password and was told would be fine in 72 hours.  Nada.  Called yesterday reset restart new password.  Nada.    No more patience. Going to cancel.   No more time wife says not to mess w something not broken (Edited per community guidelines)

Did you originally use the same email for both dtv sat and stream? Those accounts probably got linked even though u tried a new email after u signed up. Might try and cancel dtv stream then start fresh with a new email. Make sure to do it on a different web browser or chrome ignito mode that website knows u already have an account even when you go on there to look at prices/packages without being signed in.

I started with the same user I’d and email.   Called last week set up new I’d and password.    They are linked.  When I log in it I says they are linked.    I will cancel.   Might try new account in future.     Customer support should see problem and know solution.  It’s been two weeks 

Many people have reported this issue.  You can't use the same login for stream as you alreeady have for satellite.

Thank you!    I called back and they had to de link the accounts.  Once done opened a new account w different email.    Had to renter cc info and chose new password.   Thanks for the help!

I fixed my problem…YouTube TV