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2 Messages

Tuesday, October 3rd, 2023

DirecTV Stream Boxes Not Working

I have two DirecTV Stream devices (not the new Gemini, the previous box).  One hooked to a Samsung TV the other to a LG TV.  During the night last night I noticed that the blue power light on the DTV box connected to the LG TV was on.  I assumed the box was getting a software update.  This morning I found that the blue power light on both of the DTV boxes is on but the green internet connection light is not on.  I attempted to use the DTV remote to turn on each of the TVs as I usually do.  Neither TV will turn on using the DTV remote.  I see blue flashing lights at the top of each DTV remote.  I used the Samsung remote to turn on the TV.  I see that the DTV box is attempting to reboot over and over.  I've tried unplugging both DTV boxes, waiting several minutes, plugging back in.  Neither DTV box will complete the start up process.  The box tries to restart but after a few minutes powers itself off and tries again to start up.  I have AT&T 1 gig internet service.  Every other internet-connected device in my home (phones, iPad, computer, printer, HVAC thermostat) is connected to the internet and working correctly.   

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1 Message

2 years ago

1 out 3 boxes impacted. Does the box work any better after all of this?

(edited)

2 Messages

2 years ago

My box always worked well, and with the reset it still works well.

1 Message

2 years ago

Finally talked to a person with DIRECTV, she was able to walk me through a reset of my box . Holding down the small red reset on side of box until u see on tv that it has reset. Then you have to go through entire set up. I have had to do this twice.

Mentor

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29 Messages

2 years ago

I was considering the "upgrade." Maybe not. 

3 Messages

2 years ago

It’s June 4 2024 and this afternoon my direct tv just went dead. No error messages. No channels work and prerecorded shows won’t come on…any ideas?

ACE - Sage

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46.7K Messages

2 years ago

@norcalcheryll 

Call DirecTV (number below) and request a replacement box. 


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