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S

New Member

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4 Messages

Monday, November 28th, 2022 6:25 PM

Directv stream devices

I have 2 new directv stream devices. When I try and sign into devices with my username and password. I get an error message saying this is not the ID you signed up for this service. Care code 205.4. I have talked with 2 directv reps about this problem, changed my password numerous times. They told me it's on there side. I have not got a confirmation email or anything. 

bcbsncjlj

ACE - Expert

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3.7K Messages

2 months ago

Care Codes are DirecTV satellite errors, not DirecTV Stream errors. Are you a previous satellite subscriber? Using the same credentials for both services? If so, you need to use a different email for the streaming service.

New Member

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4 Messages

2 months ago

I've never had directv satellite 

Ludwick577

ACE - New Member

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2.5K Messages

2 months ago

Can you login at stream.directv.com without any issues?

(edited)

bcbsncjlj

ACE - Expert

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3.7K Messages

2 months ago

Ok. Still the code is a a DirecTV satellite error. Can you login using another device like a phone, tablet, or PC?

New Member

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4 Messages

2 months ago

Yes, I can log in to stream.directv.com.

It's my directv stream devices or the website that I get that error message

New Member

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4 Messages

2 months ago

The directv stream app works on my Samsung phone and my iPad. 


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