Directv Stream incorrectly believes I am "Not Connected To Home Network"
I have not changed my location, or my home network provider. or even my home network hardware. However, Directv Stream occasionally decides that I am "Not Connected To My Home Network" and limits me to only two TVs. This has happened 3 times in the past few months so now I am faced with resetting my home network for the 4th and final time. The next time Directv Stream decides I'm not connected to my home network, I will not have an option to reset until a year after the first occurrence. The Directv Stream help desk insists that there is no way around this and no one I can talk to for resolution. I am posting here because I have seen posts on this forum where Directv personnel have offered to work with customers to resolve this issue. I would like to stay with Directv Stream but I cannot do so if it will not support more than 2 TVs.
I have been told that this "Not Connected To Home Network" condition results from a change in IP address for my network. Unfortunately, my home network IP address changes occasionally because the only home internet solutions that provide streaming speeds where I live are home internet devices from mobile network vendors. It is my understanding that mobile networks do not support static IP addresses, so my network IP address is subject to change. I am NOT changing my location or my home network. Only the address of the network is changing. If Directv Stream is not compatible with mobile home internet solutions I strongly suggest that you make prospective customers aware of the situation instead of billing them through 4 resets then kissing them goodbye. However, if Directv Stream is intended to be compatible with mobile home internet, I would like to find a solution to this issue before I use up my 4th reset and am forced to find another TV provider.