New Member
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12 Messages
directv stream using app on Roku
I have a DirecTV Stream account and it works great on the box ATT provided. However when I attempt to sign in using the DirecTV stream app on Roku I can't access my account. I downloaded the app, launched it, provided my username and password and attempted to log in. I received a banner message that the app is for Directv stream (which is what I want) and I hit the "OK" button on the screen. I was immediately sent back to the DirecTV Stream log in screen. This same thing happened while trying to use the app on my firestick. Any ideas?
bcbsncjlj
Expert
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6.5K Messages
3 years ago
Curious if you are a previous DirecTV satellite user? If so, are you using the same credentials as previous satellite service?
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JWS
New Member
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12 Messages
3 years ago
Thanks for replying --- yes I was a Direct TV satellite user but I was able to sign into the streaming box that ATT provided with no problem. I cannot sign in using the app from Roku or firestick. I just got off the phone with ATT and they cannot find a cure yet. They escalated my issue to someone with more expertise.
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Hi, @JWS. Thanks for the information you have shared with us.
We want to take a closer look into this, explore the options to help you access to DIRECTV STREAM on your Roku, and Firestick. Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Carlos, DIRECTV Community Specialist
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bcbsncjlj
Expert
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6.5K Messages
3 years ago
@JWS but are you using the same credentials for the service that you had with the satellite service?
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JWS
New Member
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12 Messages
3 years ago
If by credentials you mean my username, email and home mail address then the answer is yes
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Ludwick577
ACE - New Member
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3.6K Messages
3 years ago
Try a new email/username with the Dtv Stream account. You can change it on the Dtv Stream website.
(edited)
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JWS
New Member
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12 Messages
3 years ago
Thanks -- I'll give it a try and get back to you
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JWS
New Member
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12 Messages
3 years ago
I should have never started this chat cause I'm not at all familiar with the technology. I have no idea how to change email/username on the dtv stream web site. I've looked everywhere until I started to get all hot, sweaty and anxious. But thanks a ton for trying to help out a total blockhead
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JWS
New Member
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12 Messages
3 years ago
When I sign into the dtv stream website ATT takes control and posts the following
"We're sending you to att.com
Looks like you also have an AT&T service associated with this user ID. Since you do, you'll still view and manage your profile info there."
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JWS
New Member
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12 Messages
3 years ago
After 3 days and numerous hours on the phone with 15+ Directv folks with no resolution to my issue, I cancelled my service. Thanks to all for your support.
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bcbsncjlj
Expert
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6.5K Messages
3 years ago
Was a simple fix but you did not even try. Good luck in your next adventure.
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JWS
New Member
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12 Messages
3 years ago
I did try. I looked for hours but could not figure out how to change username. See my earlier post
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bcbsncjlj
Expert
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6.5K Messages
3 years ago
Easy. Login to your account. Go to profile and make sure he changes.
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