Directv Streaming app does not work using Roku

What do you mean by not working please go into a little more detail about what you are experiencing.  This way we can help you in the best way possible.  I have multiple Roku's and they are all working fine for the Directv App.

@Andrews7h, we're sorry to hear that you've been having issues with our DIRECTV app on your Roku devices. We would like to investigate this further for you and find a solution. We're sending you a PM to work on this together. William, DIRECTV Community Specialist

We have four different Roku models and all are working fine with the DirecTV Stream App. Please provide more information about what exactly is not working with yours. Perhaps it's a network connection issue?

When I download the Directv app from the Roku streaming store, open app, sign in, the app just spins and spins then I get this message “ We had an issue retrieving this content “ We weren’t able to load this content. Please give us a moment and try again “.

I have the following Roku:

Roku Express 4K+     model number 3941x2

Roku Ultra,    model number 4660 x2

TCL Roku Tv

Toshiba Fire Tv

I have spoken to the Roku tech support, they stated the Roku have the latest software version 12.5, and I have spoken to AT&T and updated the app, remove and reinstalled the app, I have unplugged the Rokus and waited 3-5 minutes and the result are the same.

Roku tech stated it a Directv app problem and not the Roku.

Yes, it could be a network issue, since none of the Rokus are working.

It's clearly not a Roku issue if this is also happening on your FireTV. That points to a DirecTV Stream account issue. Be sure that you're calling the DirecTV Stream support team, not AT&T. See number below. 

Thank you for the detailed information. In order to find out what is happening with your service, we need to take a closer look at your account. We've sent you a PM to continue with the assistance. Let's meet there. William, DIRECTV Community Specialist

How do I contact William, Directv specialist?

No worries, I will send you another private message, so we can start working on your case. William, DIRECTV Community Specialist

I called Directv 1-888-429-4023 and spoke to a tech rep. He stated there is an issue with no immediate fix or timeframe when it will be resolved.  He did not say what was the issue, looked at my account and came with that response. 
He offered me three options and I selected to receive the Gemini devices for my tvs. Not sure if this an issue just in my area, or because other people have said their Roku Directv streaming app is working great. The device were not what I wanted, but the best option since I just signed up and canceled my previous subscriber. So, now instead of using one device, I have to use two for my programming.

Thank you for letting us know. We apologize for any inconvenience this may have caused you. Our team is aware of the issue, and we are actively working to resolve it as soon as possible. We understand that using two devices is not what you expected. Nevertheless, this option allows you to enjoy your services while this issue is resolved. DIRECTV appreciates your patience and understanding. William, DIRECTV Community Specialist

 I am new to Directv and am having the exact same issue.  Every app works on my Roku except for my Directv app.  Have restarted my app, removed and  redownloaded, etc, etc.  Still same error message.

When I download the Directv app from the Roku streaming store, open app, sign in, the app just spins and spins then I get this message “ We had an issue retrieving this content “ We weren’t able to load this content. Please give us a moment and try again “.

NOTE:  Issue resolved.  I removed the app from Roku, went into my directv account online and changed my password.  Then I went back to roku and re-installed the app and logged in with new password and it worked.

I'm a new DIRECTV customer and had the same issues with 4 Roku Express devices throughout the home.  Using the workaround shared by @slberkal has resolved the issue with all Rokus.  

DIRECTV, please have customer service recommend this suggestion as I spent about an hour on the phone last night with no resolution.

I have four Roku tvs wit the same issue and support escalated my case three days ago with no response. I’m ready to cancel and move to YouTube tv. 

I am having a similar issue, I just fully reset my Roku and when I try to open the app it give me the same error message, it doesn’t even give me the prompt to sign in. Super frustrated.

error message: We had an issue retrieving this content. We weren’t able to load this content. Please give us a moment, and try again.

My Toshiba TV is also having issues, I have reset, uninstalled, reinstalled. On my TV it opens the app but won’t allow me to select anything.