New Member
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1 Message
Directv Streaming audio glitch
I've had the service for a few weeks. Noticed the rat ta tat tat audio glitch at one house. Then saw it was an issue at my other house. No other apps are doing this. Just dtv streaming. And it's sad because other than that I love it.
bcbsncjlj
Expert
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6.5K Messages
3 years ago
Have you tested any audio settings to see if the issue goes away? Like setting audio to stereo, etc? What device are you using? Soundbar?
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BrentHanwell
New Member
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2 Messages
3 years ago
I have tested with a TV that has a surround sound system, I have unplugged surround sound and tested with the TV sound. I have done the same at another house and get the same behavior for both. I am using ROKU for both. I have NOT seen this behavior in a PC browse.
(edited)
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hi Brent, we're here to lend you a hand, and get your service working properly.
I'm sharing some useful links to try and solve these sound issues once for all! You can use this one to troubleshoot, or if you're getting an error code, you can go here to find the root of the problem.
If further assistance is needed, just let me know. I'm here for you.
Jhon, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
It's an issue with some Roku devices. Several posts here about it.
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BrentHanwell
New Member
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2 Messages
3 years ago
I am testing it on a ROKU right now. Plugged into a monitor and sound is through a Bose speaker. I haven't seen the issue on this setup.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Thanks for the confirmation @BrentHanwell. We want you to have the most out of your services.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
Jhon, DIRECTV Community Specialist
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