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J

New Member

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1 Message

Tuesday, February 21st, 2023 2:53 PM

Directv streaming remote.

Sound from C71KW-400 is terrible.  Up & down volumes, dead spots,  & out of sync voices.  Is there a problem with this remote?  Is there a replacement device for streaming Directv.

ACE - Expert

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6.2K Messages

2 years ago

Sure. Roku, Amazon Fire Sticks, Apple TV, Smart TV's,and mobile devices.

Community Support

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254.4K Messages

2 years ago

Hello, thank you so much for bringing this to our attention. We want to make sure that you have your DIRECTV STREAM device working properly. Here is an article with the steps to troubleshoot audio issues https://www.directv.com/support/stream/article/KM1353524/. If the issue persists, please reach out to us through PM, so we can take closer look into this. Juan, DIRECTV Community Specialist

ACE - New Member

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3.3K Messages

2 years ago

You try to restart the box? Change the remote batteries? Red button reset on the box? U can also sync up sound using your tv's sound/audio settings.


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