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Q

New Member

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2 Messages

Sat, Jul 23, 2022 3:44 PM

Do Not Disconnect

What's is the 'do not disconnect' tag on the power cord near the plug for the streaming device talking about? Never unplug it? Don't disconnect the power cord from the transformer??? I'm thinking its the latter.

Accepted Solution

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

It means don’t unnecessarily disconnect the cord. The right way to unplug it is by pressing the red reset button and unplugging when the box is turned off. 

(edited)

New Member

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2 Messages

2 m مضت

Is that info in the documentation for the device, ANYWHERE??? Thanks d254!!! Just a few more words on the (Edited per community guidelines) tag could have saved me from 15 seconds low level anxiety countless seconds of bewilderment. Time I'll never get back :-)

(edited)

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hello @qwest. We apologize for any inconvenience this may have caused.

By the way, thanks to @detuch254
for the prompt and correct response.

To keep your equipment working in perfect condition, we recommend that do not unplug it inappropriately.

Remember that's necessary to unplug your receiver's power cord from the electrical outlet, wait 15 seconds, and plug it back in.

If you have further questions, let us know.

Angie, Directv Community Specialist.

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