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MisterBLK
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The 5th element!
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New Member

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24 Messages

Mon, Jun 20, 2022 12:29 AM

End User Service Agreement Keeps Appearing

I have four Roku Sticks on four TVs with DirecTV Stream on all of them. Randomly, but often on all four TVs the DirecTV Stream End User Service Agreement appears. I press Agree and nothing happens. After a few minutes the agreement screen goes away. Sometimes that makes DirecTV Stream work, other times it does not. Sometimes I go to the app and check for an update and that makes it work, but not always. Worse case scenario is I have to restart the Roku. That does always work until the next time the End User Service Agreement appears. It has happened twice today already. It happens about once a day. I have reinstalled the DirecTV Stream app numerous times and that does not help. I called support, LOL! They haven't a clue. They question me what is the End User Service Agreement. I do not have any problem watching DirecTV Stream on my iPhone or iPad. Has anyone else had this problem? How might I fix the problem?

Accepted Solution

MisterBLK

New Member

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24 Messages

3 m مضت

There is no streaming quality setting in the DirecTV Stream app under the gear icon on the Roku. There is on the FireTV Stick. I still can't upload images here. Darn, it would help if I could. I tried Chrome too, and no luck. See the screen here:

https://www.dropbox.com/s/2swc1doexkbyjk8/1.jpg?dl=0

(edited)

Tiger593

ACE - New Member

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462 Messages

3 m مضت

I have Roku Sticks that I stream Directv Stream on and have never had this happen?  What type of Roku stick are you using?

MisterBLK

New Member

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24 Messages

3 m مضت

4K

Tiger593

ACE - New Member

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462 Messages

3 m مضت

Oh ok, mine is the Roku Streaming Stick +   I would make sure that your Roku's software is up to date, and then when the End-user service agreement pop's up again scroll through it like you are reading it, and then click on accept to see if that helps at all?  

MisterBLK

New Member

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24 Messages

3 m مضت

I tried to scroll the agreement. It is incredibly long, I gave up. I have the Roku up to date. I think I will try a factory reset of the Roku next.

Tiger593

ACE - New Member

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462 Messages

3 m مضت

If you find a solution please let us know so that we can pass this information on if anyone else has this same issue! Thanks

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

@MisterBLK, thanks for sharing what's happening with us.

Let's try troubleshooting your Roku devices by following the steps and tips here: http://dtv.att.com/2c9176e6. Let us know the results and we'll give you a hand if needed.

Edgar, DIRECTV Community Specialist
MisterBLK

New Member

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24 Messages

3 m مضت

Can you post the link again? The one you posted does not work. Thanks.

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

@MisterBLK ,we apologize for the previous link that didn't work.

 

Here we share again the steps for you try the troubleshooting of he Roku devices. Please let us know how it goes, we'll be here if you need further assistance.

Nicolle, DIRECTV Community Specialist
litzdog911

ACE - Sage

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43.4K Messages

3 m مضت

Puzzling. I've never seen this on any of my various Roku devices. 

Tiger593

ACE - New Member

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462 Messages

3 m مضت

@litzdog911 I know I have multiple Roku devices and have never had this happen either!

MisterBLK

New Member

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24 Messages

3 m مضت

The other element of my setup is my internet connection. I have T-Mobile 5G Home Internet. Like I said, I have no trouble with my iOS devices, just my four Rokus. I have a FireStick that I don't use, but I may test with that. I have much more trouble shooting to do, but it is good (or bad) to know that this issue is not widespread.

(edited)

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

@MisterBLK, thanks for sharing those new details.

Did the steps and tips on the link shared above help resolve this issue? Please keep us updated with the results and let us know if this also happens on the Fire Stick.

We're here for you.

Edgar, DIRECTV Community Specialist
MisterBLK

New Member

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24 Messages

3 m مضت

No, the issue is still happening. I switched to my FireTV Stick on one TV and that works flawlessly. I have this same issue on all my Rokus and with DirecTV and my T-Mobile Home Internet. That leads me to believe the issue is that combination. As I said earlier, all my other streaming apps work fine. I'm going to factory reset one of my Rokus next and test.

DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

Thank you for keeping us posted @MisterBLK.

We want you to get the most out of your service, let's factory reset your Roku devices by following the next steps:

1. Press the Home button. on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select Advanced system settings.
5. Select Factory reset.
6. Select Factory reset everything and follow the on-screen instructions.

Please let us know if this fixes the issue, we'll be here for you.

Edgar, DIRECTV Community Specialist

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