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johndeve's profile

Contributor

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62 Messages

Tuesday, February 13th, 2024 2:43 PM

FireTV troubles

I am having a lot of problem since the latest update a couple of months ago or so.  Often the DirecTv app hangs on my FireTV app on a FireTV TV when I first start it in the morning.  I can only get it to work by first going into the FireTV settings and doing a 'forece stop' first then it works.  Also, I am finding the app very sluggish and if you try to exit the app too quickly it ends up putting the 'are you sure you want to exit' message on the screen but the remote controls the objects in the background of the message.  

Also, being on a go big grand fathered plan I still have issues moving from TV to TV in my house without it telling me the stream is already in use.  I've been trying to solve that for a couple of years now and it is very frustrating.

thanks,

ACE - New Member

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628 Messages

11 months ago

As far as the stream in use issue. When I had the old plan it used to do that if I didn't wait a minute or two after I shut one TV down, to turn on another one. Looked like it took a couple of minutes for their system to recognize that one stream has ended. I don't have that old plan any more, so not sure if that still exists. 

New Member

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312 Messages

11 months ago

Not sure of the model of your FireTV, but make sure you don't have a low-end device. Currently, this article https://www.directv.com/support/stream/article/000066174 has the following as supported FireTV devices:

  • Amazon Fire TV and Fire Stick 2nd Gen or higher
  • Amazon Fire TV Edition Smart TV 2nd Gen or higher
  • Amazon Fire TV Cube

 I recommend upgrading if you have an old FireTV, as more and more apps require more speed and memory. I hope this helps.

Contributor

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62 Messages

11 months ago

I have a Toshiba Tv with built in FireTv.  It worked fine before the last update.  Now it doesn't.  I don't want to get another device.

Contributor

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62 Messages

10 months ago

Anyone else having these issues?

New Member

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312 Messages

10 months ago

I assume your FireTV Smart TV edition is 2nd generation and higher because the app works. What I'd recommend is to give the reps here your account and they can check if something is going on. On my side, I haven't seen issues reported like the one you have with FireTV. 

Community Support

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254.6K Messages

10 months ago

Hello John. Thank you for bringing this issue to our attention. We want to gather more information from you. We will send you a DM to review possible solutions. Jessica, DIRECTV Community Specialist

Community Support

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254.6K Messages

10 months ago

We apologize for the inconvenience it has caused, Johndeve. Our team is still working on resolving this issue as soon as possible, and we'll keep you posted. Thank you for your continued patience. Jayson, DIRECTV Community Specialist

Contributor

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62 Messages

10 months ago

Been broken for weeks now.  Unacceptable.  Jayson, don't make promises you can't keep.  No one ever ever here  or  any DirecTv support channel communicates any resolved issues to their users.  You won't and know one else will here.  You can't tell me you get told when issues are resolved and can post anyone here about it.  

New Member

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312 Messages

10 months ago

@johndeve have you tried clearing your cache? these issues with FireTV are common, usually caused by slow internet (assume you have good connection, at least 8Mbps per stream), low storage, outdated software, or clutter from unused apps and files (remove any un-used apps).

Clear App Data and Cache on Fire TV
  1. Go to Settings on your Fire TV.
  2. Select Applications .
  3. In Manage Installed Applications, select the app you are having trouble with.
  4. Select Clear Cache, and then Clear Data.


Contributor

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62 Messages

10 months ago

Clearing cache and data did not help.  Jayson, Jessica, DTV help, any update on when my problems will be fixed?

Community Support

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254.6K Messages

10 months ago

Thank you for initiating those steps, John. To resolve the issue, please try uninstalling and reinstalling the app. Need more help? Please send us a DM. Rizza, DIRECTV Community Specialist

Contributor

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62 Messages

10 months ago

Yes, have already did that.  Please provide a public response here.  Jayson above already indicated the issue was being worked on.   I have chatted privately before.  If there is something else you feel can be accomplished please let me know.  Otherwise you are wasting my time which I have found before to be the case in this forum.

(edited)

Community Support

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254.6K Messages

10 months ago

We'd like to help you resolve this issue. I'll send you a DM, so we can take a closer look into this. Rizza, DIRECTV Community Specialist

Contributor

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62 Messages

10 months ago

This is the most useless product support forum I have ever seen.  Especially for such an expensive product.

ACE - Expert

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6.2K Messages

10 months ago

Well, this only a user sharing forum, not support. If you want support, contact them via Facebook, Twitter, or Reddit.


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