Forget it, this is beyond ridiculous...ATT, WHAT is this?

Ok, so I just wanted to post this as a consumer warning.  As of this morning I have decided to stay with Xfinity and not sign up with Directv.

My wife and I consolidated our phone plans at our local ATT store a few days ago.  While we were there, the salesman persuaded us to also try Directv instead of Xifinity which we currently have.  Sounded like a great deal, so I said ok we'll give it a try.

All due respect, but now I know why there are so many consumer warnings about Directv.

I have had NOTHING, NOTHING but issues and errors for three days.  We've got our streaming receivers hooked up to the TV but we can't log in.  Won't accept the username or password.  And we can't log in to the Directv website, it's been down for two days and all it says is, "the problem is on our end, we're working on it."  What kind of website is down for two days with no way to log in to your account?  You're working on it?  Then on ATT's site when you go to try to order anything online it says, "oops, that wasn't supposed to happen!" and then a chat window pops up for assistance.

When you go to the Directv site, it loops you back to the ATT site and back and forth so you can never know which thing you're actually logged into.

We called the Directv service number, and got a guy from the Phillipines.  He was nice but we could barely understand him.  When I explained to him that we had our receivers set up and connected, but that it wouldn't let us log in on our TV screens, he said he had to "elevate the problem" to another dept. with other people.  He also said that those people would be calling us back "shortly."  That was last night, about 14 hours ago.  No phone call.  Nothing.

WTAF?????  So a Directv tech. support person can't resolve a LOG IN issue right from their computer terminals???  That has to be ELEVATED?  Elevated to WHAT exactly???  What is so difficult about looking up our account and log in information and correcting the problem right then and there?

The other service numbers are an absolute joke.  The Directv website actually has separate phone numbers for "existing customers" and "new customers". Yet, both numbers ultimately funnel you to the same dead ends.  One of the options sends you to another line only to be told that it "handles new sales only" and boots me out without any other explanation.  I wasn't even LOOKING for sales!  And then it gives you another 800 number, which no matter when you call them, they say their volume is really, really bad and you should call back another time.

ATT?  WHAT are you doing?  THIS is your idea of customer service?  I have never, in 30 years seen anything this bad.  You are a multi BILLION, BILLION dollar company.  And you basically stripped down the service to streamline costs obviously.  And this is the result.

So that's where I'm at three days after connecting the receivers. No TV, no service, can't log in, no answers.

You can reply to this if you want, but I don't really care either way.  I'm reconnecting my Xifnity boxes right now.  I'd rather pay more for a service that actually has real customer support and real numbers and real ways to resolve problems, oh and cable service where I can actually watch TV channels.  Kooky concept, I know.

Anybody who is a current customer of Directv want to try to convince me otherwise, go for it.  You're going to have to do an extraordinary job to make me switch over from Xfinity.

You just lost a potential new customer.  Your service is garbage.  Have a great day.