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2 Messages

Monday, April 29th, 2024 6:38 PM

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Gemini Air Devices loose Internet Connection

My system has the same problem.  I have 3 Gemini Air Devices installed last month (March 2024).  Randomly, and typically occuring every other day, I turn on the TV and I get a blank screen. 

I have found that if I push many different buttons on the remote as possible, I eventually get to a screen that states "No Internet Connection" with 4 options at the I select Go to Settings.  I then use the down arrow key to select System and press OK on the remote.  On the right side it shows Settings, General Settings, and Network & Internet (my internet name is on the next line down).  If I press OK, it shows that the Wi-Fi toggle is ON (in Blue), and that my Available Networks below; below my network name is "No Internet".  If I toggle the Wi-Fi Off and then ON, my network name now shows "Connected" and a blue banner shows up on Network Connected successfully".

The system works as it should until it acts up again over the next couple of days.  I contacted DirecTV help, they had me perform a master reset (still the same issue) and then I talked to someone today and they said that the only option is to replace all of them and that "hopefully" the problem is solved...  

How do I program the dongle to keep memory of my internet connection?

ACE - Expert

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6.2K Messages

7 months ago

Duplicate post. You already posted the exact comment in another thread. Duplicates will not get you anywhere sooner.

ACE - Expert

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6.2K Messages

7 months ago

Closing for duplicate.


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