9 Messages
Gemini Air Failures
I have had the Gemini Air for several month. It seems to have 3 repetitive failure modes:
1) Least serious: Intermittently the remote disconnects/reconnects(Bluetooth). When this happens I see no response to a command and the blue lights on the top of the remote blink slowly. After a few seconds it connects and everything is OK.
2) More serious: Upon finishing viewing a recorded program, occasionally, when I push the "dot-dot-dot" button(on the remote) to delete the recording, the "delete recording"(on the screen) does NOTHING. Repeated presses never effect a change.
3) Most serious: Every few days, after the TV and Gemini Air have been "off" overnight, when I turn them on the Gemini Air is "dead"(pretty much a blank screen). The light on the Gemini Air is "white" so it thinks it is running but it is not. a re-boot is required and everything works fine. It never fails when I am continually using the device--only when it's been "off" for many hours!
DIRECTVhelp
Community Support
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254.4K Messages
29 days ago
Hi @bobspenmail. We're sorry you're having issues with your Gemini Air device, and we're here to help. You can reset the device to the factory settings, and see if it fixes the issues. To do so, please press and hold button on back of device for 15 seconds OR using the remote, press Home > Settings > System > Restart/Reset > Factory Reset. For more troubleshooting steps, go here: https://www.directv.com/support/article/000095432 Please let us know if it works.
Christian, DIRECTV Community Specialist
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bobspenmail
9 Messages
28 days ago
Christian, DirectvHelp,
I have done that and the 3 problems persists.
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DIRECTVhelp
Community Support
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254.4K Messages
28 days ago
Thanks for letting us know. We're sending a DM to further investigate.
Christian, DIRECTV Community Specialist
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olimj
1 Message
27 days ago
FWIW, my mom has the same problem #3 with both of her older Osprey boxes, which has been ongoing for weeks (worked fine before that). Blue screen and nothing fixes it except resetting.
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Detfan1984
2 Messages
26 days ago
Starting to wonder if I screwed up moving to the stream side. This device tells me my tv supports 4K, but it’s not on.
it is of course. 🤦♂️
(edited)
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DIRECTVhelp
Community Support
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254.4K Messages
25 days ago
Hi, @bobspenmail. We'd like to further investigate the issue. Please check your inbox, we've sent you a DM. Sophie, DIRECTV Community Specialist
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bobspenmail
9 Messages
25 days ago
Sophie, DIRECTV Community Specialist,
Sorry, I am not see an e-mail from you?
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DIRECTVhelp
Community Support
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254.4K Messages
25 days ago
We've already sent you a DM. To check your inbox, Private Message/Direct Message (PM/DM) icon (text/speech bubble) is located in the upper right between the notification icon (bell) and "directv.com". You must be logged into your account to have access to it. Sophie, DIRECTV Community Specialist
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