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1 Message

Monday, October 9th, 2023 12:08 AM

Gemini Air Sign In problems

I have a new Gemini air that I’m trying to set up with my DIRECTV stream service and every time I put in my username and password I get an error message and it will not allow me to sign in. It says "incorrect user ID or password. try again care code 201." The thing is that this user ID and password work on any of our fire TV systems with the DIRECTV stream so I don’t understand why the Gemini system is any different. any help is appreciated 

Community Support


19.3K Messages

5 months ago

We are sorry you are having login issues with your new Gemini Air. The error code 201 is related to an invalid ID or password combination. It can be corrected by following the steps here https://www.directv.com/support/article/000093360 Furthermore, we are sending you a PM to take a closer look at your case. Maria, DIRECTV Community Specialist

ACE - Expert


5.1K Messages

5 months ago

"Care Codes" are DirecTV Satellite error codes. Are you a previous Satellite subscriber? Using same credentials? You need to use different credentials for each service.


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