Gemini box shuts off after 15 minutes

Do you have the older style Gemini or the Gemini Air? How do you have your devices plugged in?  Are they plugged directly into the wall?

It is the older style Gemini box with the ethernet jack, which for the record makes no difference if connected via WiFi or ethernet.

The power adapter is plugged directly into the wall outlet.

Initially, I started having problems with the refurbished boxes I bought off eBay (after they worked fine for years).  So assuming they were going bad (or somehow were blacklisted due to not being "officially purchased through DirecTV"), I decided to recently purchase a Gemini box directly from DirecTV only to have the same issue.

This issue you are having is one I have not encountered before.  I have several Gemini devices that I have purchased through 3rd party sellers as well as devices I have purchased through Directv and they all work with no issue for streaming at home and remotely.  So it is not an issue of blacklisting.  So are the devices that you are having this issue with also doing the same thing when connected to your home network or only when you are at your vacation home?  And when you are at home are you also using Starlink for your internet?

Can you plug it into a different outlet just to troubleshoot? Maybe run an extension cord or surge protector. Also--have you tried a factory reset? (not a restart)

I haven't tried taking one of the non-working boxes from the remote location back to the home location yet, but I did take an extra one from home to the vacation house and it then started to have problems.

This problem has been occuring for over a year.  It started when I had Windstream DSL at the remote property which was temporarily replaced with T-Mobile home internet, followed by Starlink.  At home, I use T-Mobile home internet.

I had given up and resigned myself to using the Roku app, but the Roku remote isn't user-friendly (hope that passes community guidelines), especially for elderly guest who sometimes visit.  They understand the Gemini remote much better.

I appreciate your time in helping me troubleshoot the problem!

So I have a stack of three old Gemini boxes from and the one I just got from DirectTV.  I had been using an old power supply plugged in behind my TV and just swapping through the boxes.  At your suggestion, I took the newest power supply and plugged it into another outlet.... waited 15 minutes... and the box just shut down!  So we can eliminate power as the issue.  Plus, as I mentioned above, I have the same issue when I attach the box to a different TV in another room (different brand TV and different power circuit).

I have factory reset the eBay Gemini boxes multiple times with no luck.  I was impressed that the new box was tied to my account so it didn't even require me to login (but did need a couple updates).

Thanks.

What do you mean "old power supply"  Are you using the power cords that come with the Gemini boxes ..or? Also you can't plug you Gemini boxes or airs into usb inputs on your tv to get a  power supply. They have to be plugged into power outlets. 

I meant the one of the old Gemini box's DC power supply, just replaced by the "new" Gemini box power supply out of the shipping box.  Again, no difference in outcome.

I literally have tried all the troubleshooting steps I could think of over the last year.  My last idea was posting here with hopes that a Tier 1 DirectTV tech would ask me for my IP/MAC address and serial number and fix some setting on the mothership end because I've ruled out all the variables on my side!

Hi @PnkFldLedZep. We appreciate you reaching out to us about your Gemini shutting off. We'd like to gather more information. Let's meet in DM, our Engineering team wants to look into this. Christy, DIRECTV Community Specialist