5 Messages
Gemini box shuts off after 15 minutes
I just purchased another Gemini box from DirecTV for use at my vacation home. The box works perfectly fine for 10 to 15 minutes (I can watch all live and recorded programs with no issue), but then it completely shuts off. I can immediately turn it back on and be good for another 15 minutes before it shuts off again. The TV I'm using it on is a RokuTV with the DirecTV app that works perfectly for unlimited time. I also have same the same problem with the box on other TVs in the house so it's not the TV. My internet is Starlink so it's not the internet signal either.
I actually have a few other refurb boxes purchased off eBay that used to work perfectly fine but now have the same issue of shutting off in 10 to 15 minutes when used at my vacation house (and I have done complete resets of them with no improvement). The 2 boxes I have at my main house are working just fine. For the record, I have all eco options turned off so that is not the issue.
I have searched these forums and the internet in general but have not seen any others with this issue so I hoping someone can help me here. Obviously, all signs point to the fact that I'm remote from my home system could be an issue (although I have no problem watching my home local channels in the remote market for 15 minutes at a time, and I have all location services turned off as well). And, I have no problem watching via the Roku app or on the DirecTV iPad app at the remote location. Also, my number of simultaneous streams does not exceed my package allocation.
Hopefully someone has an idea for a fix! Thanks.
Tiger593
ACE - New Member
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1.5K Messages
6 months ago
Do you have the older style Gemini or the Gemini Air? How do you have your devices plugged in? Are they plugged directly into the wall?
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PnkFldLedZep
5 Messages
6 months ago
It is the older style Gemini box with the ethernet jack, which for the record makes no difference if connected via WiFi or ethernet.
The power adapter is plugged directly into the wall outlet.
Initially, I started having problems with the refurbished boxes I bought off eBay (after they worked fine for years). So assuming they were going bad (or somehow were blacklisted due to not being "officially purchased through DirecTV"), I decided to recently purchase a Gemini box directly from DirecTV only to have the same issue.
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Tiger593
ACE - New Member
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1.5K Messages
6 months ago
This issue you are having is one I have not encountered before. I have several Gemini devices that I have purchased through 3rd party sellers as well as devices I have purchased through Directv and they all work with no issue for streaming at home and remotely. So it is not an issue of blacklisting. So are the devices that you are having this issue with also doing the same thing when connected to your home network or only when you are at your vacation home? And when you are at home are you also using Starlink for your internet?
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Ludwick577
ACE - New Member
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3.4K Messages
6 months ago
Can you plug it into a different outlet just to troubleshoot? Maybe run an extension cord or surge protector. Also--have you tried a factory reset? (not a restart)
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PnkFldLedZep
5 Messages
6 months ago
I haven't tried taking one of the non-working boxes from the remote location back to the home location yet, but I did take an extra one from home to the vacation house and it then started to have problems.
This problem has been occuring for over a year. It started when I had Windstream DSL at the remote property which was temporarily replaced with T-Mobile home internet, followed by Starlink. At home, I use T-Mobile home internet.
I had given up and resigned myself to using the Roku app, but the Roku remote isn't user-friendly (hope that passes community guidelines), especially for elderly guest who sometimes visit. They understand the Gemini remote much better.
I appreciate your time in helping me troubleshoot the problem!
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PnkFldLedZep
5 Messages
6 months ago
So I have a stack of three old Gemini boxes from and the one I just got from DirectTV. I had been using an old power supply plugged in behind my TV and just swapping through the boxes. At your suggestion, I took the newest power supply and plugged it into another outlet.... waited 15 minutes... and the box just shut down! So we can eliminate power as the issue. Plus, as I mentioned above, I have the same issue when I attach the box to a different TV in another room (different brand TV and different power circuit).
I have factory reset the eBay Gemini boxes multiple times with no luck. I was impressed that the new box was tied to my account so it didn't even require me to login (but did need a couple updates).
Thanks.
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Ludwick577
ACE - New Member
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3.4K Messages
6 months ago
What do you mean "old power supply" Are you using the power cords that come with the Gemini boxes ..or? Also you can't plug you Gemini boxes or airs into usb inputs on your tv to get a power supply. They have to be plugged into power outlets.
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PnkFldLedZep
5 Messages
6 months ago
I meant the one of the old Gemini box's DC power supply, just replaced by the "new" Gemini box power supply out of the shipping box. Again, no difference in outcome.
I literally have tried all the troubleshooting steps I could think of over the last year. My last idea was posting here with hopes that a Tier 1 DirectTV tech would ask me for my IP/MAC address and serial number and fix some setting on the mothership end because I've ruled out all the variables on my side!
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DIRECTVhelp
Community Support
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254.6K Messages
6 months ago
Hi @PnkFldLedZep. We appreciate you reaching out to us about your Gemini shutting off. We'd like to gather more information. Let's meet in DM, our Engineering team wants to look into this. Christy, DIRECTV Community Specialist
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PCDKgee
Teacher
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16 Messages
2 months ago
I have a relatively new Gemini and just started having a problem somewhat similar.
In my case the Gemini will be playing a recorded show from my list and then go black. After about a minute, it will restart on the currently tuned live channel. The “PREV” will not return to the recorded show so my assumption is that the box crashed and restarted. This behavior repeats itself, but rather than a 15 min cycle it blacks out again in ~5 min.
I have tried the red reset button and that seemed to help for a while, but now it has again gone black screen…
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