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8 Messages

Thursday, August 22nd, 2024 4:26 AM

Gemini system requires a reboot after 10 hours of non use

I have 3 different Gemini Air since February when I enrolled in the program connected to 2 different TV Mfg.  On both TV everything works fine but if the TV is off for 10 or twelve hours when powering on you get the Blue scree. After 4 or 5 minutes you have an opportunity to Restart Device.  Then another 3 or 4 minutes you can finally watch TV.  I talked to Tech support after receiving a new one made in 01/09/23 that is to replace my 09/2023 version.  Same results. Tech Support is going to replace with the latest Gemini Air version to fix the issues.  I told him I had Gemini Air and nothing changes.  He said these are brand new and should fix the issues.  Has anybody received one that has been made in 2024?  I see many have the same issues/  HAs anybody had these issues and finally got something to work.  It would seem a simple software fix to prevent it from going to sleep.  My Google controllers never go to sleep after weeks of no Activity.

Community Support

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254.4K Messages

3 months ago

Hi, @CharlieReck. We're sorry you're having issues with your Gemini Air. This should not happen. Learn how to troubleshoot common problems https://www.directv.com/support/article/000095432 Let us know if this works. Mohammad, DIRECTV Community Specialist

8 Messages

3 months ago

No this did not work.  I did the exact steps with support for apx 90 minutes on 2 TVs to have her guarantee it would solve my issues. It did for 2 days.  From a simple logic step if I turn on and off my TV every 4 or 5 hours it works but if I leave off for 10 or 12 hours I have to reboot.  my Google dongle  never had this issue when I use on an older model so I could watch Netflix?

Community Support

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254.4K Messages

3 months ago

We appreciate you following the steps. We'd like to gather more details to investigate the issue. Sending you a DM now. Mohammad, DIRECTV Community Specialist


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