New Member
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2 Messages
Guide does not display the channel number or channel icon
When I scroll to GUIDE, it looks fine for a moment; channel numbers and icon appear, but when I scroll down to get dtail or scroll further, the numbers and icons disappear in their frame.
bhufstader
New Member
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2 Messages
3 years ago
Chat agent told me to reboot my Fire Stick.
Solved the problem
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DIRECTVhelp
Community Support
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254.6K Messages
3 years ago
Hi @bhufstader, thanks for the update. It's great to hear your Firestick is running as expected now.
Please, don't hesitate to contact us back if you need anything. We're here for you.
Julian, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.4K Messages
3 years ago
When you stop using the Dtv Stream app on your firestick don't just hit the home button to get out of it. You have to hit the back button on the firestick remote so the Dtv stream app brings up a popup that says "are you sure you want to exit?" then you hit exit. That is the proper way to exit the app. Do it every time you quit using it and you won't ever see a guide issue again. You should always exit out of apps with an actual exit if they offer it.
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JoeMfitter
1 Message
4 months ago
My guide used to list channels numerically now guide does not and not sure what happened, how do I fix this issue? Seems good on second tv in other room only have issue on one of my 2 TV’s.
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Ludwick577
ACE - New Member
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3.4K Messages
4 months ago
What device are you using??
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