New Member
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2 Messages
Help for update old firmware to new
Hi there. I’m trying to update my DIRECTV stream box and I think it still running AT&T firmware. How do I update it because just stuck on update then unable to update.
New Member
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2 Messages
Hi there. I’m trying to update my DIRECTV stream box and I think it still running AT&T firmware. How do I update it because just stuck on update then unable to update.
bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
Many are experiencing the issue since the split of the companies into one. Seen no solution. Best to contact support and discuss with a support rep.
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litzdog911
ACE - Sage
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46.1K Messages
2 years ago
That box might be too old to use the newer firmware. Where did you get it?
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kbtang88
New Member
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2 Messages
2 years ago
Ebay
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TexasBrit
ACE - Expert
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14.1K Messages
2 years ago
Several reports of similar issues with used boxes from ebay. If the box is still registered to the previous owner it won't let you update it. Suggest you ask ebay for your money back.
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Jrandomuser
ACE - Expert
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1.2K Messages
2 years ago
It’s very unlikely that the device is too old, since there doesn’t appear to ever have been a hardware change. What seems possible is that when DTV split off from AT&T, the identity of the update server changed, and during a transition period they updated the firmware, including the new server identity (and displaying DTV instead of AT&T). If the unit in question didn’t get that update during the transition (because it wasn’t connected), then there is no longer anything for it to connect to.
If the unit is looking for an AT&T domain name (which it should) then it shouldn’t be a big deal for AT&T to leave a redirect for that in their name server, though their security people might not like that. If the unit is looking for a numeric IP address ( which an earlier poster thought was the case), then it is harder. In any case, this should be a resolvable issue, but I wouldn’t depend on first level support to help. I’ll see if a “back channel” can reach someone who would know enough.
The “still registered former owner” problem similarly seems like something that could be fixed. I assume it is analogous to phone locking, where they are mostly concerned about making sure they get fully paid for the device. If the device is paid for, and especially if the registered owner is no longer a subscriber, there should be no reason for them to keep it locked. I’ll ask about that also.
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LaloZetroc2022
New Member
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8 Messages
2 years ago
Keep the reset button pressed for a few seconds.... it will update to the latest version... one thing though... sometimes it updates to a newer firmware version but not the latest, so repeat this until you get a message that you have the latest software or it goes to the setup screen without updating anything.
Hope this help.
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