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K

New Member

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2 Messages

Tuesday, November 29th, 2022 11:18 AM

Help for update old firmware to new

Hi there. I’m trying to update my DIRECTV stream box and I think it still running AT&T firmware. How do I update it because just stuck on update then unable to update.

bcbsncjlj

ACE - Expert

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3.7K Messages

2 months ago

Many are experiencing the issue since the split of the companies into one. Seen no solution. Best to contact support and discuss with a support rep. 

litzdog911

ACE - Sage

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44K Messages

2 months ago

That box might be too old to use the newer firmware. Where did you get it?

New Member

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2 Messages

2 months ago

Ebay

TexasBrit

ACE - Expert

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13.9K Messages

2 months ago

Several reports of similar issues with used boxes from ebay. If the box is still registered to the previous owner it won't let you update it. Suggest you ask ebay for your money back.

Jrandomuser

ACE - Expert

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689 Messages

2 months ago

It’s very unlikely that the device is too old, since there doesn’t appear to ever have been a hardware change.   What seems possible is that when DTV split off from AT&T, the identity of the update server changed, and during a transition period they updated the firmware, including the new server identity (and displaying DTV instead of AT&T).  If the unit in question didn’t get that update during the transition (because it wasn’t connected), then there is no longer anything for it to connect to. 

If the unit is looking for an AT&T domain name (which it should) then it shouldn’t be a big deal for AT&T to leave a redirect for that in their name server, though their security people might not like that.  If the unit is looking for a numeric IP address ( which an earlier poster thought was the case), then it is harder.  In any case, this should be a resolvable issue, but I wouldn’t depend on first level support to help.  I’ll see if a “back channel” can reach someone who would know enough. 

The “still registered former owner” problem similarly seems like something that could be fixed. I assume it is analogous to phone locking, where they are mostly concerned about making sure they get fully paid for the device. If the device is paid for, and especially if the registered owner is no longer a subscriber, there should be no reason for them to keep it locked.  I’ll ask about that also. 


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