5 Messages
Hisense TV model 65U8G (non-Roku) connected to new DirecTV streaming box and remote
So, as others have had similar issues, I tried the 'standard' paring mode with the remote, and the volume does control the volume up and down, along with changing the TV to the media inputs, or cable input connection screens, depending on whether VOL UP or VOL DN is pressed. Reset the box and tried several times - same operation each time.
The latest iteration I have stopped at is this; I entered manually the mfg and model number, and the volume works with no extra operations - YAY. However, I cannot turn the TV off. The off button works as the HOME key, and returns the TV to the HOME TV menu screen - not power off. AAAAGGGGHHHH!!!!
What to do? I need to get this resolved - it is a joke that in this day and age with all this tech something as simple as this is the farthest from simple. If anyone has suggestions, or ideas, or tips or tricks...please, by all means. I would appreciate the support, and resolution!
Interesting side note - the Hisense TV remote can control some of the functions for the DirecTV box, too...for whatever THAT may be worth...
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hello @Dadpool1978. We are always striving to improve the compatibility of DIRECTV with Internet/STREAM on various devices. However, please note that not all TVs or speaker systems may be compatible, and we cannot guarantee that these devices will perform all their functions as they would with a compatible one. DIRECTV appreciates your business. Juan, DIRECTV Community Specialist.
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Dadpool1978
5 Messages
1 year ago
Juan,
Thanks again...for trying.
Does anyone else out here in the universe have any familiarity with this - a different model compatibility or the like? For example, when the sales rep followed up from the tech install, there was issue with another Hisense we have in the same house. He setup the remote to work on another manufacturer and - IT WORKED. Magic, and I was really hoping that someone, somewhere perhaps had come across this before and had the solution...just maybe....
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We are sorry for any issue turning off and on your Hisense TV with the DIRECTV remote. In the next link, you can find more information about the Gemini remote and how to set it up https://www.directv.com/support/article/000091356. We're sending you a PM to assist you further with the setup process. Duvan, DIRECTV Community Specialist
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