New Member
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2 Messages
How do I get a human to resolve VERY BAD AT&T support?
AT&T has promised me, on several occasions, a new device to replace my faulty one. A week or two ago I was told I would have a new one in 24 to 48 hours, but guess what, AT&T lied again!
bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Contact support again. No one here has access to user account information. A support rep is your only choice.
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lousysupport
New Member
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2 Messages
3 years ago
Contact support again - yeah right.
like they'll be responsive this time as opposed to the many other times they were not!
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
Hello @lousysupport thanks for reaching out to us.
Ximena, DIRECTV Community Specialist
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Jrandomuser
ACE - Expert
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1.2K Messages
3 years ago
What type of device for what service? DirecTV Stream is not an AT&T service - it stopped being one when it switched from AT&T TV to DirecTV Stream. Have you tried contacting DirecTV (which is a separate company, and has been for about 7 months now).
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trongod05
Mentor
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62 Messages
3 years ago
I heard they were a separate company again, but you wouldn't know by logging into your AT&T account. Up until a few days ago when I cancelled my DirecTV subscription, the product and login were all still tied together with AT&T. Pretty confusing to say the least.
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
They're not really separate. AT&T still owns 70% of DirecTV. They haven't totally split apart their billing systems.
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
U wouldn't know they aren't called ATT? Yet, here you are in a "Directv Stream" forum.
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alvic4950
New Member
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1 Message
3 years ago
Hey! I'm not alone......happened to me about 5 yrs ago.....guess what? I STILL don't have a replacement. Had to "borrow" one from one of our unused bedrooms.....they told me 48 hrs! I did this 5 different times with 5 different "agents" and it never happened. I feel for you pal..........I've thought of changing, but I don't think that there is a single company out there that doesn't have its problems and I don't wish to go thru this again.....Just have to live with what I have and the lousy support from AT&T.
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