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M

New Member

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3 Messages

Thursday, May 19th, 2022 8:30 PM

iPad Status Bar

I'm using the DTV Stream app on an iPad Pro. The status bar (time, date, wifi status, battery indicator) are on and do not turn off. How do I turn that off? 

ACE - Sage

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46.1K Messages

2 years ago

You posted in the DirecTV Satellite forum. I'll move to the Stream forum.

ACE - Sage

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46.1K Messages

2 years ago

Have you tried deleting and reinstalling the DirecTV Stream App?

New Member

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3 Messages

2 years ago

Uninstall / Reinstall - did not work. 

Community Support

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254.4K Messages

2 years ago

@michaeleastman, thanks for reaching out.

 

We want to better understand your concern. Is this happening when you're streaming or just when you are in the app overview?

 

We would appreciate more details about what's going on, so we can work on this.

 

Ana, DIRECTV Community Specialist

New Member

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3 Messages

2 years ago

While watching the app, those items are visible across the top of the screen. Those items are not visible when using other apps (ie Netflix). 

ACE - Sage

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46.1K Messages

2 years ago

I see the same thing on my iPad. But that status bar along the top does not impede onto the video area. So why is this a problem?

Community Support

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254.4K Messages

2 years ago

Thank you so much for the update, @michaeleastman.

 

Your feedback is important to us, it helps us improve our service to provide the best experience for all of our customers. We're constantly working and monitoring the app to  make sure all the features perform in favor of your watching experience.

We appreciate you taking the time to point this out for us and making sure that we're aware of this feature.

 

 

Juan, DIRECTV Community Specialist


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