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4 Messages

Monday, May 13th, 2024 6:41 PM

Local News App not in catalog

I am trying to load the WIVB News 4 app on my DirecTV Stream Gemini box. The app is in the Google Play Store when I search on the Web. However, I can not find it when I do a search on the Gemini box. This is an app for my home town news station in Buffalo. I am on Direct TV in Southwest Florida. 

ACE - Expert

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6K Messages

5 months ago

The Play Store for the Gemini box is not the full Google Play Store version. It's just a subset that is supported by the box.

4 Messages

5 months ago

Thanks for reply

Lots and Lots of local news station apps available. Curious why this one isn't

ACE - Expert

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6K Messages

5 months ago

Who knows. I would contact the broadcaster and inquire.

Community Support

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21.3K Messages

5 months ago

Thanks for the input, @bcbsncjlj. Hi, @W2mkw11. You can check on additional apps available within Google Play Store through your device, and must be signed in with a Google Account to access it. For assistance or questions with Google Play Store, go to https://support.google.com/googleplay/ 

Bai, DIRECTV Community Specialist

4 Messages

5 months ago

Thank you.   I am checking the Google Play Store via my DirecTV Gemini device. And I am logged in to my Google account. As noted previously, I see many many other local channel news apps available to load, but not WIVB News 4. I have already successfully loaded another local news app, WINK, which is based in southwest Florida. I also loaded another Buffalo based app, the ABC affiliate WKBW 7. 

Since the WIVB News 4 app is in the Google Play Store when I look on the Web, why isn't available to DirecTV Stream? 

Community Support

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21.3K Messages

5 months ago

We understand that a lot of local news station apps are available to download on the Gemini device, and we're sorry that you're unable to install the WIVB app. Have you tried resetting the box? Please do so, try the steps again and let us know if anything changes. - Carissa, DIRECTV Community Specialist

4 Messages

5 months ago

Ok. I reset the Gemini box. Still can’t find WIVB News 4 app

Community Support

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21.3K Messages

5 months ago

I understand wanting to download the WIVB News 4 app on the Gemini box with Google Play Store. For assistance or questions within Google Play Store, please go to https://support.google.com/googleplay/ Bai, DIRECTV Community Specialist


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